Just downloaded (04/21/18 11:32 AM) version 6.0.3.2 64-bit. Before it took about 20 seconds to open 1 page DOCX (!!!!) now it won't open it all and crashes! useless! Might as well stay with decrepit Microsoft Office 2016.
Would it be possible you attach a document so we can give a try? Of course, remove any confidential/private part from it since it'll be automatically made public.
Created attachment 141530 [details] A 1 page punch (to do) list crashreport.libreoffice.org/stats/crash_details/b6262822-9547-458b-b20f-b55184394fe0 Document That failed to open In Libreoffice attached. It appears all DOCX documents do not open But crash LO After about 15 to 20 seconds. Gonna downgrade to a previous version and see if the behaviors the same.
NEW per number of crashreports.
I can't reproduce it in Versión: 6.0.3.2 Id. de compilación: 8f48d515416608e3a835360314dac7e47fd0b821 Subprocs. CPU: 1; SO: Windows 6.1; Repres. IU: predet.; Configuración regional: es-ES (es_ES); Calc: group nor in Version: 6.0.3.2 Build ID: 1:6.0.3~rc2-0ubuntu0.16.04.1~lo2 CPU threads: 4; OS: Linux 4.13; UI render: default; VCL: gtk3; Locale: ca-ES (ca_ES.UTF-8); Calc: group
> It appears all DOCX documents do not open But crash LO After about 15 to 20 > seconds. > Gonna downgrade to a previous version and see if the behaviors the same. Do you have OpenGL enabled? What happens if you disable it? -> https://wiki.documentfoundation.org/OpenGL OTOH, could you please paste the info from Help - about LibreOffice ?
No problem here Version: 6.0.3.2 (x64) Build ID: 8f48d515416608e3a835360314dac7e47fd0b821 CPU threads: 4; OS: Windows 10.0; UI render: default; Locale: fi-FI (fi_FI); Calc: group Do you get the crash when launching in Safe mode from the start menu or Help - Restart in safe mode and then Continue in safe mode?
(In reply to Xisco Faulí from comment #4) > I can't reproduce it in > > Versión: 6.0.3.2 > Id. de compilación: 8f48d515416608e3a835360314dac7e47fd0b821 > Subprocs. CPU: 1; SO: Windows 6.1; Repres. IU: predet.; > Configuración regional: es-ES (es_ES); Calc: group > > nor in > > Version: 6.0.3.2 > Build ID: 1:6.0.3~rc2-0ubuntu0.16.04.1~lo2 > CPU threads: 4; OS: Linux 4.13; UI render: default; VCL: gtk3; > Locale: ca-ES (ca_ES.UTF-8); Calc: group Try it on Windows 10
(In reply to rcdorner from comment #7) > Try it on Windows 10 I already did. Now please let us know how it goes with Safe mode.
(In reply to Xisco Faulí from comment #5) > > It appears all DOCX documents do not open But crash LO After about 15 to 20 > > seconds. > > Gonna downgrade to a previous version and see if the behaviors the same. > > Do you have OpenGL enabled? What happens if you disable it? -> > https://wiki.documentfoundation.org/OpenGL > > OTOH, could you please paste the info from Help - about LibreOffice ? Tried both enabled & disabled. Version: 6.0.3.2 (x64) Build ID: 8f48d515416608e3a835360314dac7e47fd0b821 CPU threads: 8; OS: Windows 10.0; UI render: GL; Locale: en-US (en_US); Calc:
(In reply to Buovjaga from comment #8) > (In reply to rcdorner from comment #7) > > Try it on Windows 10 > > I already did. Now please let us know how it goes with Safe mode. Safe mode appears to work. A DOCX takes about10 - 15 sec to open Normal mode crashes. Takes about 20-25sec never opens but crashes. crashreport.libreoffice.org/stats/crash_details/ad3ff1d1-f3e4-4df9-858c-9f18aa97c9a0
(In reply to Buovjaga from comment #6) > No problem here > > Version: 6.0.3.2 (x64) > Build ID: 8f48d515416608e3a835360314dac7e47fd0b821 > CPU threads: 4; OS: Windows 10.0; UI render: default; > Locale: fi-FI (fi_FI); Calc: group > > Do you get the crash when launching in Safe mode from the start menu or Help > - Restart in safe mode and then Continue in safe mode? Nope, in safemode it opens after about 10-15sec. UPDATE: After disabling OpenGL LO still crashed. Updating the Intel Graphics 530 driver resolved the crash problem. However, re-enabling OpenGL causes crash again. Without enabled it works but document take ridiculously long to open, about 20 - 25sec for 1 page!
(In reply to rcdorner from comment #9) > Tried both enabled & disabled. In comment 2 and comment 10, you mention two crash reports. They both happened with OpenGL enabled. Additionally, looking through first several dozens of reports at http://crashreport.libreoffice.org/stats/signature/GlyphCache::IsGlyphCached(int) also shows that each of them had OpenGL enabled (see Metadata tab, "UseOpenGL"). Could you please also send a crashreport address for a crash with OpenGL *disabled*?
Also, open the file C:\Users\User\AppData\Roaming\LibreOffice\4\cache\opengl_device.log in a text editor and copy & paste the contents here to a comment.
Created attachment 142242 [details] debug WinDBG from dump with procdump - LO 6.1+ I also don't have crash, but I have dump: vcllo!FontAttributes::IncreaseQualityBy+23a rcdorner, please respond to Buovjaga's request for opengl_device.log. As for Mike's request for a crashreport with OpenGL disabled, I understand from comment 11 there are no crashes anymore, so I guess you can't do it. Just to be sure about crashes, please also try both OpenGL and without with https://dev-builds.libreoffice.org/daily/master/. It's to be sure current dev version also shows bug. If you want to be thorough, better both Win-x86_64@42/ and Win-x86@42/. They will not mess with your working LO. I'm asking you all this because we others don't reproduce crash. And you're the one who reported, although there may be others who have the same crash signature. And please read https://wiki.documentfoundation.org/BugReport.
I tried to reproduce this with an Intel card on Windows with GL, no success. rcdorner, does this still happen for you?
not anymore with 6.0.4.2 and open GL off Have a much bigger problem now with RTF files & columns
(In reply to rcdorner from comment #16) > not anymore with 6.0.4.2 and open GL off > > Have a much bigger problem now with RTF files & columns But does it still crash with OpenGL on?
Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping-20190111
fast opening and no crash in Версия: 6.1.3.1 (x64) ID сборки: a9670562c26181ec3afbe381c9ff499ae88c98b7 Потоков ЦП: 4; ОС:Windows 10.0; Отрисовка ИП: GL; Локаль: ru-RU (ru_RU); Calc: threaded DriverVersion: 24.20.100.6286 DriverDate: 8-15-2018 DeviceID: PCI\VEN_8086&DEV_591B&SUBSYS_1A101043&REV_04 AdapterVendorID: 0x8086 AdapterDeviceID: 0x591b AdapterSubsysID: 0x1a101043 DeviceKey: System\CurrentControlSet\Control\Video\{F8C86852-6691-11E8-B80B-E25B7CE3019B}\0000 DeviceString: Intel(R) HD Graphics 630
(In reply to Roman Kuznetsov from comment #19) > fast opening and no crash in > > Версия: 6.1.3.1 (x64) > ID сборки: a9670562c26181ec3afbe381c9ff499ae88c98b7 > Потоков ЦП: 4; ОС:Windows 10.0; Отрисовка ИП: GL; > Локаль: ru-RU (ru_RU); Calc: threaded > > DriverVersion: 24.20.100.6286 > DriverDate: 8-15-2018 > DeviceID: PCI\VEN_8086&DEV_591B&SUBSYS_1A101043&REV_04 > AdapterVendorID: 0x8086 > AdapterDeviceID: 0x591b > AdapterSubsysID: 0x1a101043 > DeviceKey: > System\CurrentControlSet\Control\Video\{F8C86852-6691-11E8-B80B- > E25B7CE3019B}\0000 > DeviceString: Intel(R) HD Graphics 630 fast opening and no crash in Version: 6.2.0.1 Build ID: 0412ee99e862f384c1106d0841a950c4cfaa9df1 CPU threads: 4; OS: Windows 6.1; UI render: GL; VCL: win; Locale: ru-RU (ru_RU); UI-Language: en-US Calc: threaded DriverVersion: 10.18.10.4425 DriverDate: 4-4-2016 DeviceID: PCI\VEN_8086&DEV_0166&SUBSYS_21F717AA&REV_09 AdapterVendorID: 0x8086 AdapterDeviceID: 0x0166 AdapterSubsysID: 0x21f717aa DeviceKey: System\CurrentControlSet\Control\Video\{92E621FD-7AE7-489A-8F2F-47AFD10834D8}\0000 DeviceString: Intel(R) HD Graphics 4000
Created attachment 148302 [details] debug WinDBG from dump with procdump - LO 6.3+ Latest bug report is for LO 6.1.3. So we still may have this issue. I'm able to reproduce dump in Windows with LO 6.3+ " heap_corruption".
I'm still not able to reproduce the crash with master (towards 6.3) as of today on Windows, with our without OpenGL enabled.
Probably resolved it self somewhere. Nearly gone in since 6.1 based on the summary tab at http://crashreport.libreoffice.org/stats/signature/GlyphCache::IsGlyphCached(int)
I would say we close this as RESOLVED WORKSFORME...
I also don't see dump with master 6.3+.