Bug 117195 - PRINTING Cannot print from writer
Summary: PRINTING Cannot print from writer
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.0.3.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-04-23 23:45 UTC by Phil Mayes
Modified: 2018-04-26 17:32 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
Backtrace of Writer print failing (75.12 KB, text/plain)
2018-04-24 18:55 UTC, Phil Mayes
Details
backtrace of Calc print succeeding (75.47 KB, text/plain)
2018-04-24 18:56 UTC, Phil Mayes
Details

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Description Phil Mayes 2018-04-23 23:45:31 UTC
Updated from 5.4(?) to 6.0.3.2. Will not print from Writer, will print from Calc. After failure and exit, LO will not start up again, needs reboot. I installed latest JRE, no change. Can't find matching bug in bugzilla.
Version: 6.0.3.2 (x64)
Build ID: 8f48d515416608e3a835360314dac7e47fd0b821
CPU threads: 8; OS: Windows 10.0; UI render: default; 
Locale: en-US (en_US); Calc: group
Printers: Brother MFC-L2740DW, Brother MFC-L2700DW, fails printing to either of them.
Print to file... ALSO fails, and similarly, LO will not start up again afterwards.
Note that a very similar report is at
https://ask.libreoffice.org/en/question/149390/libreoffice-6-writer-wont-printother-lo-apps-will/
She is also using a Brother all-in-one on Win 10.
I'm a retired programmer, happy to perform diagnostics for you.
Comment 1 Timur 2018-04-24 08:04:33 UTC
LO is probably hanged, just kill it in Task Manager. 
Please test with https://dev-builds.libreoffice.org/daily/master/ both LO 32-bit and 64-bit. 
If you experience this on Win 10 please try also with other Windows if you can. 
I guess printer drivers are current?
Please set https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg.
Comment 2 Phil Mayes 2018-04-24 18:55:31 UTC
Created attachment 141607 [details]
Backtrace of Writer print failing
Comment 3 Phil Mayes 2018-04-24 18:56:55 UTC
Created attachment 141608 [details]
backtrace of Calc print succeeding
Comment 4 Phil Mayes 2018-04-24 19:51:54 UTC
Ran
libo-master64_2018-04-23_23.11.16_LibreOfficeDev_6.1.0.0.alpha0_Win_x64.msi
under windbg. As with 6.0.3.2, writer print fails, calc print succeeds. See comments 2,3 for traces. As before, print to file fails from writer.

You were correct; a re-run hangs until killing LO in task manager.

I updated the print driver from the brother site but the installed driver BRPRM13A.DLL did not change, presumably because it is current.

I didn't check 32-bit on Win10. Ask if you need it.

I installed 6.1.0.0.alpha0 32-bit on Win7 under VirtualBox and although I have no access to a printer, print to file worked.
Comment 5 Xisco Faulí 2018-04-26 08:32:06 UTC
Putting back to UNCONFIRMED
Comment 6 Phil Mayes 2018-04-26 17:32:57 UTC
Automagically working again:
1. Bring HP Laserjet P3010 online
2. Print document selection to it successfully
3. Print document selection to original failing printer successfully

I'm gonna blame Win10 for this.