Bug 117568 - 6.0.4.2 locks up when checking for updates
Summary: 6.0.4.2 locks up when checking for updates
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.0.4.2 release
Hardware: All Windows (All)
: medium minor
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-05-11 17:59 UTC by Blair
Modified: 2019-03-21 11:25 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Blair 2018-05-11 17:59:27 UTC
Description:
I installed 6.0.4.2 on Win10 and opened LO Writer and the first thing I did was click on Check for Updates to see what it would do, and it locked up and had to be killed by the system.

I restarted it and tried the same thing and it hasn't locked up again.

Steps to Reproduce:
1. Open Writer
2. Try to check for Updates
3. ask the gnomes where they got all that money

Actual Results:  
Locked up

Expected Results:
Report of updates available, or not available.


Reproducible: Couldn't Reproduce


User Profile Reset: No



Additional Info:
Version: 6.0.4.2 (x64)
Build ID: 9b0d9b32d5dcda91d2f1a96dc04c645c450872bf
CPU threads: 8; OS: Windows 10.0; UI render: default; 
Locale: en-US (en_US); Calc: group


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36
Comment 1 raal 2018-05-12 07:55:27 UTC
No repro with Verze: 6.0.3.2 (x64)
ID sestavení: 8f48d515416608e3a835360314dac7e47fd0b821
Vlákna CPU: 1; OS: Windows 10.0; Vykreslování UI: výchozí;
Comment 2 raal 2018-05-12 08:16:56 UTC
with 6.0.4 I get error message, but no freeze of LO. with 2nd I get info text "LO is at actual version"
Comment 3 Dieter 2018-05-14 19:10:55 UTC
I had this problem when checking for updates in the LO start center in LO 6.0.3. LO became unresponsive. After reopening LO checking for updates was possible.
Comment 4 Carlo 2018-06-07 21:07:40 UTC
It works correctly for me.

Versione: 6.0.4.2 (x64)
Build ID: 9b0d9b32d5dcda91d2f1a96dc04c645c450872bf
Thread CPU: 8; SO: Windows 10.0; Resa interfaccia: predefinito; 
Versione locale: it-IT (it_IT); Calc: group
Comment 5 Xisco Faulí 2018-07-09 15:43:56 UTC
Thank you for reporting the bug. To be certain the reported issue is not
related to corruption in the user profile, could you please reset your
Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the issue is still present
Comment 6 QA Administrators 2019-01-11 15:21:59 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2019-03-21 11:25:40 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20190321