Bug 118359 - Error mesage when attempting to create Master Document with File >> Send option
Summary: Error mesage when attempting to create Master Document with File >> Send option
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.4.1.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium minor
Assignee: Not Assigned
URL: https://help.libreoffice.org/Common/C...
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-06-25 01:43 UTC by Richard_416282
Modified: 2019-03-21 11:25 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Richard_416282 2018-06-25 01:43:59 UTC
Description:
When following the Online version for Help, to Create a Master Document, the instructions say to click the following steps.

1. Click on <bold> File >> Send >> Create Master Document </bold>

This open a save dialoge, and the option to save a master document is presented, yet when a name is selected, and save is pressed, a message:

"Can't Create Document", with an icon of a warning bulb, and the verion string in the upper left corner of the error box.

The only option is to click "OK".

####
Solution was to click "File >> New >> Create Master Document"

Works as expected.

Steps to Reproduce:
1.Open New Document 
2.Click on help , fill in section "Create Master Document"
3.Get web link : https://help.libreoffice.org/Common/Create_Master_Document
4. Follow instructions in Docuemnt.
5. Click File >> Send >> Create Master Document.
6. New Window appears [Save]
7. Fill in name of master document.
8. Click SAVE



Actual Results:
Error Window ”5.4.1.2 Cant Save Document”; "OK" button in centre.

Build ID: f99d75f39f1c57ebdd7ffc5f42867c12031db97a
CPU Threads: 2; OS Version: Windows 6.1; UI Render: default; 
Locale: en-CA (en_CA)

Expected Results:
Error Window ”5.4.1.2 Cant Save Document”; "OK" button in centre.

Build ID: f99d75f39f1c57ebdd7ffc5f42867c12031db97a
CPU Threads: 2; OS Version: Windows 6.1; UI Render: default; 
Locale: en-CA (en_CA)

Expected Results:

Expected same result as clicking File > Create New  Master Document.


Reproducible: Always


User Profile Reset: No



Additional Info:
[Information automatically included from LibreOffice]
Locale: en-US
Module: TextDocument
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: no

Build ID: f99d75f39f1c57ebdd7ffc5f42867c12031db97a
CPU Threads: 2; OS Version: Windows 6.1; UI Render: default; 
Locale: en-CA (en_CA)

User Profile Not Reset Yet. Next step is to reset profile, and re-attempt.

Possible Error on Documentation, that instructions should say

CLick File >> New >> Create New Master; instead of Send >> Create Master.
Comment 1 Richard_416282 2018-06-25 01:46:58 UTC
Update Issue.

Add URL Link for Current Web page for help documentation.

https://help.libreoffice.org/Common/Create_Master_Document

Next steps : 

Reset User Profile.

Download 6.1 Beta to confirm anomoly, then verify of User Profile changed
Comment 2 Buovjaga 2018-07-13 15:03:11 UTC
Ok, I did some digging.

Apparently the problem is not bug 113876 (fixed), because you still see it in 6.1.

Could it be bug 70646, which is (originally) for: 'if your document do not use any heading style (Heading n) you will have an error message : "Can't create document"'

Are Heading styles used in your document?
Comment 3 QA Administrators 2019-01-11 15:21:54 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2019-03-21 11:25:48 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20190321