Bug 118744 - soffice.bin error message appears at system shutdown
Summary: soffice.bin error message appears at system shutdown
Status: RESOLVED DUPLICATE of bug 118573
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.0.1.1 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-07-13 14:00 UTC by Tom Williams
Modified: 2018-08-11 07:29 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Screen shot of soffice.bin error on Windows 7 system (9.00 KB, image/png)
2018-07-13 14:01 UTC, Tom Williams
Details

Note You need to log in before you can comment on or make changes to this bug.
Description Tom Williams 2018-07-13 14:00:38 UTC
Description:
When shutting down a Windows system, an error message will appear stating soffice.bin encountered an application error.  The error codes will vary.  Here is the text from two sample error messages:

The exception unknown software exception (0x40000015) occurred in the application at location OxEC79990f

The exception unknown software exception (0x40000015) occurred in the application at location Oxfaf4994f

In both cases, LibreOffice was configured to load when Windows starts.  I've seen the above behavior on Windows 7 and Windows 10 systems.  LibreOffice, itself, appears to run ok but the above message will appear during normal shutdown of *Windows*, itself.

Steps to Reproduce:
1. Install LibreOffice on Windows
2. Configure LibreOffice to start when Windows starts
3. Open LibreOffice and make sure the quick starter appears in the system tray
4. Close LibreOffice
5. Perform a normal Windows shutdown


Actual Results:
The "soffice.bin - Application error" message window appears with the following message:

The exception unknown software exception (0x40000015) occurred in the application at location Oxfaf4994f

The "location" address can vary.

Expected Results:
soffice.bin should not encounter an exception when Windows shuts down.


Reproducible: Always


User Profile Reset: No



Additional Info:
I've seen this on a 32-bit Windows 7 system and on a 64-bit Windows 10 system.
Comment 1 Tom Williams 2018-07-13 14:01:22 UTC
Created attachment 143537 [details]
Screen shot of soffice.bin error on Windows 7 system
Comment 2 Tom Williams 2018-07-13 14:03:37 UTC
I've searched the web about this and found some support threads, such as this one:

https://ask.libreoffice.org/en/question/146363/lo-601-error-message-on-each-shutdown/

that discuss the issue but no resolution has been posted anywhere.
Comment 3 Joao Farias 2018-08-07 21:05:57 UTC
Probably related to Bug 118573
Comment 4 Tom Williams 2018-08-08 13:37:29 UTC
Thanks for that information!  Should this bug report be closed, in favor of bug #118573?
Comment 5 Buovjaga 2018-08-11 07:29:31 UTC

*** This bug has been marked as a duplicate of bug 118573 ***