Bug 118798 - spreadsheet hangs when moving mouse pointer from cells over toolbars and again from toolbars to cells 5-10 seconds. Load spiral spins sometimes multiple times before interacting with software.
Summary: spreadsheet hangs when moving mouse pointer from cells over toolbars and agai...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
6.0.0.3 release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-07-17 10:34 UTC by ez
Modified: 2019-05-08 20:38 UTC (History)
1 user (show)

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Description ez 2018-07-17 10:34:08 UTC 
Description:
Seems to have started either on last update when I updated a couple months ago after having not updated for more than a year. Or when I upgraded to MacOS High Sierra 10.13.5. I tried uninstalling and re-installing. Uninstalled LibreOffice ver. 6 and went back to 5.4 and then to 5.2.3. Also, tried increasing allocated memory to 200MB, 500MB, & 999MB to no avail. It is a major annoyance. Is LibreOffice just not working with mac any longer?

Steps to Reproduce:
1.Open spreadsheet
2.Move cursor from cells to tool bars or buttons and vice versa it happens with every move back and forth.

Actual Results:
1.Open spreadsheet
2.Move cursor from cells to tool bars or buttons and vice versa it happens with every move back and forth.

Expected Results:
5-10 seconds or longer of the spinner indicating loading. The spinner may also go off after 5-10 seconds and then repeat for another 5-10 seconds.


Reproducible: Always


User Profile Reset: No



Additional Info:
Up until my last upgrade it functioned just like any other spreadsheet, no loading when trying to interact with tool icons or toolbar. The only time loading occurred was when I tried to enter the format window or saved the spreadsheet. Also, there was no loading when moving the cursor back to the cells.

Version: 5.2.3.1
Build ID: 01ec8f357e651ca9656837b783cf7e6a32ee4d92
CPU Threads: 8; OS Version: Mac OS X 10.13.5; UI Render: default; 
Locale: en-US (en_US.UTF-8); Calc: group
Comment 1 Buovjaga 2018-07-18 17:13:55 UTC 
Can you try in Safe mode? Not sure, if this is the location on macOS, but: Help - Restart in safe mode and then Continue in safe mode.
Comment 2 ez 2018-07-18 23:32:05 UTC 
(In reply to Buovjaga from comment #1)
> Can you try in Safe mode? Not sure, if this is the location on macOS, but:
> Help - Restart in safe mode and then Continue in safe mode.

I did start LibreOffice in safe mode and still had the same issue.
Comment 3 Alex Thurgood 2018-07-27 07:34:29 UTC 
@ez : is this only with a particular spreadsheet, or all spreadsheets ?

No repro for me with

Version: 6.0.5.2
Build ID: 54c8cbb85f300ac59db32fe8a675ff7683cd5a16
Threads CPU : 4; OS : Mac OS X 10.13.6; UI Render : par défaut; 
Locale : fr-FR (fr_FR.UTF-8); Calc: group
Comment 4 Alex Thurgood 2018-07-27 07:36:27 UTC 
What I did to test :

1) Opened a new Calc spreadsheet
2) Clicked in a cell with mouse, typed some text
3) Clicked on another cell, then clicked on the Formula toolbar, selected a formula, validated.
3) Clicked on another cell, then clicked on the Insert Chart button and inserted a chart.

No particularly noticeable lag with any of these operations.
Comment 5 Alex Thurgood 2018-07-27 07:37:29 UTC 
Could you try upgrading to the latest High Sierra release (10.13.6)?
Comment 6 Alex Thurgood 2018-07-27 07:38:22 UTC 
Setting NEEDINFO pending answers to questions raised :

1) specific document causes problem ?
2) latest OS upgrade ?
Comment 7 QA Administrators 2019-03-21 11:12:21 UTC Comment hidden (obsolete)
Comment 8 QA Administrators 2019-05-08 20:38:54 UTC 
Dear ez,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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