Bug 118807 - Full computer freeze in IMPRESS with creating an underlined great textline FORMATTING (GTK2)
Summary: Full computer freeze in IMPRESS with creating an underlined great textline FO...
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
5.4.7.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: GTK2
  Show dependency treegraph
 
Reported: 2018-07-17 16:51 UTC by Hardy Strobel
Modified: 2019-05-08 18:19 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Hardy Strobel 2018-07-17 16:51:57 UTC
Description:
Error found - V5.4.x / V6.0.x
Any GMONE based Linux, e.g. LinuxMINT 18.x / XUBUNTU 16.04...
On CPU's INTEL i3-i7, AMD A06-10

Creating an great underlined text and leaving the text field will end in an full freeze of the complete computer.

Error solved (temp.) with:

sudo apt-get purge libreoffice-gtk libreoffice-gnome libreoffice-gtk2
sudo apt-get install libreoffice-gtk3

Bye
HS


Steps to Reproduce:
1. create an great underline text and leave the text field
2.
3.

Actual Results:
full computer freeze

Expected Results:
you have to do an cold start


Reproducible: Always


User Profile Reset: Yes



Additional Info:
Comment 1 Xisco Faulí 2018-07-18 14:59:16 UTC
Thank you for reporting the bug. 
Could you please create and attach a screencast showing the steps?
There are various free screencast software available for use, including Camstudio (Windows), Jing (Mac), Simple Screen Recorder (Linux) or screencast-o-matic.com (Web).

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested screencast is provided.
Comment 2 Hardy Strobel 2018-07-18 16:47:48 UTC
Hello Cisco Fauli,
in the video you can see the bug live.

It is not possible to use KAZAM or something else, because it is al full freeze.

First you can see the installed libreoffice-g*, after it I start the document. You can see the computer clock running.

Then I take the text (header) and underline ist. Leaving the text field the system freeze after few seconds. See the computer clock! Only a cold boot is possible.

Attachment not possible - size!

I send an WETRANSFER to your mail address xiscofauli@libreoffice.org .

Bye
HS
Comment 3 Buovjaga 2018-09-01 13:20:49 UTC
No problem here. It does sound worrying that you are able to reproduce on multiple systems :(

Arch Linux 64-bit
Version: 6.2.0.0.alpha0+
Build ID: 1c59d021b3dd27c8c0255312bd0d53ad25965bab
CPU threads: 8; OS: Linux 4.18; UI render: default; VCL: gtk2; 
Locale: fi-FI (fi_FI.UTF-8); Calc: threaded
Built on September 1st 2018

Arch Linux 64-bit
Version: 6.1.0.3
Build ID: 6.1.0-2
CPU threads: 8; OS: Linux 4.18; UI render: default; VCL: gtk2; 
Locale: fi-FI (fi_FI.UTF-8); Calc: group threaded
Comment 4 raal 2018-10-16 14:59:10 UTC
I can not confirm with Version: 6.2.0.0.alpha0+
Build ID: 49c87270f7176312806d1759967c247a312f0acf
CPU threads: 4; OS: Linux 4.4; UI render: default; VCL: gtk2;
Comment 5 Xisco Faulí 2018-10-16 15:06:39 UTC
> 
> I send an WETRANSFER to your mail address xiscofauli@libreoffice.org .

I don't think I've received it.
Could you please send it again to me or record  the screencast with lower quality?
Comment 6 QA Administrators 2019-05-08 18:19:46 UTC
Dear Hardy Strobel,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

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