Bug 118917 - black images in impress
Summary: black images in impress
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
6.0.5.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-07-24 15:11 UTC by mgordon
Modified: 2018-07-27 16:57 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
image showing blacked out content (531.82 KB, image/png)
2018-07-24 15:12 UTC, mgordon
Details
image showing "pic #" rather than image (797.38 KB, image/png)
2018-07-24 16:21 UTC, mgordon
Details

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Description mgordon 2018-07-24 15:11:07 UTC
Description:
I'm trying to view a pptx file from a website, but several of the slides have black boxes instead of whatever the images should be. If I let them auto open in powerpoint (which I don't own), the images do display. I have Version: 6.0.5.2 (x64)

I did find in some other comments to turn off Use hardware acceleration, but that didn't help.

Actual Results:
I opened someone else's power point to view.

Expected Results:
Some of the images are black boxes.


Reproducible: Always


User Profile Reset: No



Additional Info:
Shown the content
Comment 1 mgordon 2018-07-24 15:12:34 UTC
Created attachment 143728 [details]
image showing blacked out content
Comment 2 Xisco Faulí 2018-07-24 15:46:10 UTC
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. 
(Please note that the attachment will be public, remove any sensitive information before attaching it. 
See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
Comment 3 mgordon 2018-07-24 16:06:18 UTC
These presentations are on a login based site.  I didn't create them, I'm just trying to view them.  The best I can do is the screen shot provided.
Comment 4 Xisco Faulí 2018-07-24 16:08:19 UTC
Does it work if you disable OpenGl ? -> https://wiki.documentfoundation.org/OpenGL
Comment 5 mgordon 2018-07-24 16:12:19 UTC
That was already disabled, but I have toggled on and off the OpenGL and the hardware acceleration in every combination possible.  It makes no difference.
Comment 6 mgordon 2018-07-24 16:21:10 UTC
Created attachment 143730 [details]
image showing "pic #" rather than image

One of the presentations shows this instead of the black box for all pictures.
Comment 7 Julien Nabet 2018-07-24 20:43:49 UTC
Would it be possible to have the link to the pptx?
Comment 8 mgordon 2018-07-25 15:24:43 UTC
Unfortunately, I'm not able to do that.  I'm not the content owner and the site requires enrollment.  It isn't one presentation though, it's all of them.  Any picture image does not show.
Comment 9 Xisco Faulí 2018-07-27 12:00:35 UTC
(In reply to mgordon from comment #8)
> Unfortunately, I'm not able to do that.  I'm not the content owner and the
> site requires enrollment.  It isn't one presentation though, it's all of
> them.  Any picture image does not show.

Any change you can clean the content and then update it here?
Comment 10 mgordon 2018-07-27 15:39:30 UTC
No, the files don't belong to me.
Comment 11 Jean-Baptiste Faure 2018-07-27 16:57:59 UTC
(In reply to mgordon from comment #8)
> Unfortunately, I'm not able to do that.  I'm not the content owner and the
> site requires enrollment.  It isn't one presentation though, it's all of
> them.  Any picture image does not show.

Sorry, but without a test file it is not possible to confirm your bug report, and if it was confirmed to work on a fix.
So I need to close this bug report as Resolved/InsufficientData

Feel free to reopen when you will be able to provide a test-file.

Best regards. JBF