Bug 118964 - EDITING: CRASH Reason EXCEPTION_ACCESS_VIOLATION_READ
Summary: EDITING: CRASH Reason EXCEPTION_ACCESS_VIOLATION_READ
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.0.5.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-07-27 07:31 UTC by Rainer Bielefeld Retired
Modified: 2019-05-08 20:41 UTC (History)
5 users (show)

See Also:
Crash report or crash signature: ["SvTreeList::Remove(SvTreeListEntry const *)"]


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Description Rainer Bielefeld Retired 2018-07-27 07:31:36 UTC
Currently with Version: 6.0.5.2 (x64)
Build-ID: 54c8cbb85f300ac59db32fe8a675ff7683cd5a16
CPU-Threads: 4; BS: Windows 6.1; UI-Render: Standard; 
Gebietsschema: de-DE (de_DE); Calc: group
I have very many crashes, AFAIR mostly Writer, for example modifying Variable Fields. Currently no way to make it 100% reproducible known.

Related Crash reports:
http://crashreport.libreoffice.org/stats/crash_details/059f963f-9560-4035-84e9-e518ff5e3033
http://crashreport.libreoffice.org/stats/crash_details/3c8ab53a-6285-4838-9843-3e471ca00da7
http://crashreport.libreoffice.org/stats/crash_details/37a31a0e-8685-4374-b409-25f4a9ae1eb1
http://crashreport.libreoffice.org/stats/crash_details/fb4cda37-f713-4440-aa68-ab8f1a94dff2
(and others)
Comment 1 Rainer Bielefeld Retired 2018-07-27 07:33:27 UTC
Additional info:
a) Modifying Variable fields the CRASH always came in the moment when I 
   clicked [OK] after having modified
Comment 2 Xisco Faulí 2018-07-27 08:52:34 UTC
Could you please create and attach a screencast showing the steps?
There are various free screencast software available for use, including Camstudio (Windows), Jing (Mac), Simple Screen Recorder (Linux) or screencast-o-matic.com (Web).
Comment 3 Xisco Faulí 2018-07-27 09:28:33 UTC
@Telesto, @Kompi, Would you like you try if you can reproduce this crash? according to the trace, I would say it's happening when an item is deleted from the insert field dialog...
Comment 4 Roman Kuznetsov 2018-07-27 11:43:50 UTC
I need steps to repro. Operations with "variable" fields work fine for me
Comment 5 Telesto 2018-07-27 13:31:06 UTC
Is the issue specific for the 6.0 branche? Or also in 6.1?
Comment 6 Rainer Bielefeld Retired 2018-07-27 14:19:43 UTC
(In reply to Xisco Faulí from comment #3)
> Currently no way to make it 100% reproducible

Steps will follow as soon as I know them
Comment 7 Xisco Faulí 2018-07-27 14:21:51 UTC
anyway, it would be nice if you could give us more information to narrow it down...
Comment 8 Xisco Faulí 2018-07-30 17:09:48 UTC
putting to NEEDINFO until more info is provided...
Comment 9 Rainer Bielefeld Retired 2018-08-13 18:26:29 UTC
crashreport.libreoffice.org/stats/crash_details/66d4be52-d70b-403e-9373-c7ec271d7d6c

Any hints from the crash reports?

Currently I only can say that it seems that the crash happens when I am editing large documents with much linked contents.
Comment 10 Telesto 2018-08-13 19:40:31 UTC
Crash reports go back to 5.2 (introduction of the crash reporter); rather old bug I guess. I'm noticing timer/solar mutex in the trace. So might be non-thread safe process. LibO might be still updating a treelist of all Variable fields when pressing OK (or something like that). Because of a long list or because lots of CPU load. 

However, this is pure speculation from my side (not a DEV). I'm mostly wrong ;-)

It's possible that this happens more often (without being the root cause), because of 

author	Jan-Marek Glogowski <glogow@fbihome.de>	2017-08-28 19:58:32 +0200
committer	Jan-Marek Glogowski <glogow@fbihome.de>	2017-09-26 09:42:11 +0200
commit 4baec725e0dc0713f0d47003e9b10bc3b62f56ff (patch)
tree 72f21c28416068e46133964e420ca094af8b7587
parent f633dcdfc0ad7a13d096d97b6753b55e8f8a3f07 (diff)
WIN run main thread redirects ignoring SolarMutex

-> See also bug 118786. 

LibO5.4. should crash less often in that case.
Comment 11 QA Administrators 2019-03-21 11:11:33 UTC Comment hidden (obsolete)
Comment 12 QA Administrators 2019-05-08 20:41:32 UTC
Dear Rainer Bielefeld Retired,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp