Description: Clean install LibreOffice Still/Fresh freezes completely in ArchLinux when trying to open Autocorrect options (from Tool menu list, if it's important). OpenGL disabled JVM enabled or disabled Steps to Reproduce: 1. Clean install LO 6 Still or Fresh 2. Open Autocorrect options from Tools menu Actual Results: No options, Complete freeze Expected Results: Autocorrect options without frees Reproducible: Always User Profile Reset: Yes Additional Info:
I can not confirm with Version: 6.2.0.0.alpha0+ Build ID: 433fce6571d4b9121374047324a7d2d2722ac3e4 CPU threads: 4; OS: Linux 4.4; UI render: default; VCL: gtk3;
I'm on Ubuntu 18.04 and with version Version: 6.0.7.0.0+ Build ID: 3e7dea0348149ae43e5142d5820b094643f39178 CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk2; En for the language. Working as expected here also.
It turns out LO opens this menu after like 5 minutes, so the freeze is not complete.
Please copy and paste here the contents of your Help - About. This allows us to know more about your system. Set to NEEDINFO. Change back to UNCONFIRMED after you have provided the information.
Well, it still freezes: Version: 6.1.2.1 Build ID: 6.1.2-1 CPU threads: 4; OS: Linux 4.18; UI render: default; VCL: gtk3; Locale: en-US (en_US); Calc: group threaded And it freezes even in safe mode.
Maybe related to bug 118761 which had the same root cause as bug 109158. zak: can you tell us about the specs of your computer? What is the CPU?
cpu: Intel(R) Core(TM) i5-6260U CPU @ 1.80GHz, 2766 MHz Intel(R) Core(TM) i5-6260U CPU @ 1.80GHz, 2785 MHz Intel(R) Core(TM) i5-6260U CPU @ 1.80GHz, 2771 MHz Intel(R) Core(TM) i5-6260U CPU @ 1.80GHz, 2766 MHz graphics card: Intel Iris Graphics 540 storage: Samsung Electronics NVMe SSD Controller SM951/PM951 network: wlp1s0 Intel Wireless 8260 eno1 Intel Ethernet Connection I219-V disk: /dev/nvme0n1 Samsung Electronics NVMe SSD Controller SM951/PM951
Your computer specs are fine and don't explain a 5 minute freeze. Clean install means you do not have a long custom autocorrect list so it can't be that either. I'm out of ideas. Getting a callgrind trace might be enlightening, but unfortunately Arch Linux still does not ship debug packages (I hear they are nearly ready, though).
Hello zak, Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear zak, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Turning off these settings solved the problem: Use hardware acceleration Directly accesses hardware features of the graphical display adapter to improve the screen display. The support for hardware acceleration is not available for all operating systems and platform distributions of LibreOffice. Use Anti-Aliasing When supported, you can enable and disable anti-aliasing of graphics. With anti-aliasing enabled, the display of most graphical objects looks smoother and with less artifacts.
(In reply to zak from comment #11) > Turning off these settings solved the problem: Zak, can we close this report? If yes, please change status to RESOLVED WORKSFORME, if not, please change status back to UNCONFIRMED with a short reasoning.
Dear zak, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp