Bug 119903 - Crash on Format Cells
Summary: Crash on Format Cells
Status: RESOLVED DUPLICATE of bug 121647
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
6.1.1.2 release
Hardware: x86-64 (AMD64) Windows (All)
: high critical
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 119995 120656 121006 121007 121959 (view as bug list)
Depends on:
Blocks:
 
Reported: 2018-09-16 08:03 UTC by aetr.lacour
Modified: 2018-12-07 16:04 UTC (History)
12 users (show)

See Also:
Crash report or crash signature:


Attachments
how I find the bug wth screen images (1.32 MB, application/pdf)
2018-09-18 10:16 UTC, aetr.lacour
Details
Test File (18.76 KB, application/vnd.oasis.opendocument.spreadsheet)
2018-09-19 16:18 UTC, aetr.lacour
Details
Debug backtrace 2018-11-08 v01 (27.03 KB, text/plain)
2018-11-08 02:18 UTC, Poutnik
Details

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Description aetr.lacour 2018-09-16 08:03:50 UTC
version 6.1.1 64 bits (LibreOffice_6.1.1_Win_x86 en français)
WINDOWS 7
Le logiciel se ferme abusivement (erreur inattendue) lorsque l'on veut formater une cellule FORMAT CELLULE
Comment 1 m_a_riosv 2018-09-16 09:38:21 UTC Comment hidden (obsolete)
Comment 2 aetr.lacour 2018-09-16 18:52:22 UTC
Excuse me I'm not fluent English

Here is the error message on my computer when I try to change the format of a cell
LibreOffice immediatly close just after a click on FORMAT CELLULES

Signature du problème :
  Nom d’événement de problème:	AppHangB1
  Nom de l’application:	soffice.bin
  Version de l’application:	6.1.1.2
  Horodatage de l’application:	5b997969
  Signature de blocage:	4a23
  Type de blocage:	0
  Version du système:	6.1.7601.2.1.0.768.3
  Identificateur de paramètres régionaux:	1036
  Signature de blocage supplém. 1:	4a230beadbd7621e484be70d5252e1ce
  Signature de blocage supplém. 2:	e5dd
  Signature de blocage supplém. 3:	e5dd7cc1c2aba7d1243f11f88784b7be
  Signature de blocage supplém. 4:	4a23
  Signature de blocage supplém. 5:	4a230beadbd7621e484be70d5252e1ce
  Signature de blocage supplém. 6:	e5dd
  Signature de blocage supplém. 7:	e5dd7cc1c2aba7d1243f11f88784b7be
Comment 3 Xisco Faulí 2018-09-17 11:29:19 UTC Comment hidden (obsolete)
Comment 4 aetr.lacour 2018-09-18 10:16:56 UTC
Created attachment 144982 [details]
how I find the bug wth screen images

the file "Fichier Test.ods" is in attachment of Bug-report.pdf
Comment 5 Xisco Faulí 2018-09-19 11:19:30 UTC Comment hidden (obsolete)
Comment 6 aetr.lacour 2018-09-19 16:18:50 UTC
Created attachment 145025 [details]
Test File
Comment 7 Xisco Faulí 2018-09-19 21:12:41 UTC
I can't reproduce it in

Versión: 6.1.1.2
Id. de compilación: 5d19a1bfa650b796764388cd8b33a5af1f5baa1b
Subprocs. CPU: 1; SO: Windows 6.1; Repres. IU: predet.; 
Configuración regional: es-ES (es_ES); Calc: group threaded

To be certain the reported issue is not
related to corruption in the user profile, could you please reset your
Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
re-test?
Comment 8 Xisco Faulí 2018-09-19 21:32:29 UTC
Could you please paste the info from Help - about LibreOffice ?
Comment 9 Timur 2018-09-21 12:42:50 UTC
*** Bug 119995 has been marked as a duplicate of this bug. ***
Comment 10 aetr.lacour 2018-09-21 19:08:05 UTC
For Xisco Fauli,

At first I runned LibreOffice "without error".  I had always the problem
To be sure it is not my User Profile I killed the root LibreOffice in User Appdata Roaming, 
I taked off LibroOffice from my computer and I reinstalled a new one (6.1.1.2. The problem still exist.

I put the status UNCONFIRMED as request but I don't know how to transfer to HELP.
Thank you for your help
Comment 11 BogdanB 2018-09-21 19:32:55 UTC Comment hidden (obsolete)
Comment 12 aetr.lacour 2018-09-24 07:34:23 UTC
Complementary information
I uninstalled off my computer LibreOffice 6.1.1.2 and the AppData user profile
I load LibreOffice 6.0.6.2 and try once more with my Test File = It works without error
I uninstalled 6.0.6.2 and reload 6.1.1.2 : LibreOffice crashes with the same Test File
Comment 13 Buovjaga 2018-10-13 14:17:25 UTC
(In reply to BogdanB from comment #11)
>  
> > I put the status UNCONFIRMED as request but I don't know how to transfer to
> > HELP.
> 
> 
> Go to Help - About Libre Office (Aide - A propos de Libre Office) and copy
> text from there here in a new comment.

Aetr, Jon, JJL: still waiting for this info. Select the text with your mouse, copy, then paste here to a comment.
Comment 14 JJL 2018-10-15 08:37:16 UTC
Hello!
This is the text:

Version: 6.1.2.1 (x64)
Build-ID: 65905a128db06ba48db947242809d14d3f9a93fe
CPU-Threads: 4; BS: Windows 6.1; UI-Render: Standard; 
Gebietsschema: de-DE (de_DE); Calc: threaded

Best regards
Jürgen
Comment 15 Buovjaga 2018-10-15 10:01:48 UTC
As this is a bit mysterious (Jon in the duplicate solved it by reinstalling), it would be interesting to hear from aetr and JJL how a master version works: https://dev-builds.libreoffice.org/daily/master/Win-x86_64@42/current/

It installs separately, so no need to worry about your stable version.
Comment 16 JJL 2018-10-15 15:24:44 UTC
Hello!

I've done it:

Version: 6.2.0.0.alpha0+ (x64)
Build ID: 26c7c10d2de625f616d34897fa45c1b9b22c50a8
CPU threads: 4; OS: Windows 6.1; UI render: default; VCL: win; 
TinderBox: Win-x86_64@42, Branch:master, Time: 2018-10-14_22:50:18
Locale: de-DE (de_DE); Calc: CL

It result's in the same error

Sorry

regards
Jürgen
Comment 17 Xisco Faulí 2018-10-17 10:17:59 UTC
*** Bug 120656 has been marked as a duplicate of this bug. ***
Comment 18 Xisco Faulí 2018-10-17 10:18:50 UTC
@JJL, Do you have some custom fonts installed in your system ?
Comment 19 Buovjaga 2018-10-17 10:19:59 UTC
If someone would like to try to get a debug trace: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
Comment 20 JJL 2018-10-17 14:30:13 UTC
I'm afraid, over the time I've installed some cutom fonts.....

JJL
Comment 21 Xisco Faulí 2018-10-17 16:46:58 UTC
@Timur, I see you closed bug 108340 ( which looks pretty similar to this one ) as a dupe of bug 100289...
maybe the underline problem is the same?
Comment 22 Xisco Faulí 2018-10-29 09:15:45 UTC
*** Bug 121007 has been marked as a duplicate of this bug. ***
Comment 23 Xisco Faulí 2018-10-30 20:45:53 UTC
@Oleg, Do you get any crash report when LibreOffice crashes?
Comment 24 Poutnik 2018-11-07 23:32:28 UTC
Hello,
the same bug affects me too.
Tried multiple ODT files, all affected.
Tried actual Fresh and also the new Alpha version.

Please let me know if you need any more info or if I can be helpful anyhow.

Versions used:
Verze: 6.1.3.2 (x64)
ID sestavení: 86daf60bf00efa86ad547e59e09d6bb77c699acb
Vlákna CPU: 8; OS: Windows 6.1; Vykreslování UI: GL; 
Národní prostředí: cs-CZ (cs_CZ); Calc: CL

Version: 6.2.0.0.alpha1+ (x64)
Build ID: 317f5f2323b8ff7948c4812faaeb0c2a3b907ce8
CPU threads: 8; OS: Windows 6.1; UI render: GL; VCL: win; 
TinderBox: Win-x86_64@42, Branch:master, Time: 2018-11-07_02:31:39
Locale: cs-CZ (cs_CZ); Calc: CL


Windows crash info:
Podpis problému:
  Název události problému:	APPCRASH
  Název aplikace:	soffice.bin
  Verze aplikace:	6.2.0.0
  Časové razítko aplikace:	5be2603f
  Název chybného modulu:	StackHash_39bd
  Verze chybného modulu:	6.1.7601.24236
  Časové razítko chybného modulu:	5b74e8b0
  Kód výjimky:	c0000374
  Posun výjimky:	00000000000bf302
  Verze operačního systému:	6.1.7601.2.1.0.256.48
  ID národního prostředí:	1029
  Další informace 1:	39bd
  Další informace 2:	39bdb37ee7a8a738da646bc128d8a82c
  Další informace 3:	2ba5
  Další informace 4:	2ba536b90cea850b599197f0855d5099
Comment 25 Xisco Faulí 2018-11-07 23:42:42 UTC
Hi Poutnik,
Does it work if you disable OpenGl ? -> https://wiki.documentfoundation.org/OpenGL

OTOH, do you gen any crash report when it crashes ?
Comment 26 Poutnik 2018-11-08 02:17:52 UTC
Hello,
tried on both versions as before. I tried disabling OpenGL, HW acceleration and Antialiasing. Still the same issue on both.

I tried to get backtrace using WinDbg, however i'm not sure correct debug symbols were used, please check and let me know if i should use different ones.
Comment 27 Poutnik 2018-11-08 02:18:38 UTC
Created attachment 146420 [details]
Debug backtrace 2018-11-08 v01
Comment 28 Timur 2018-11-08 16:32:55 UTC
*** Bug 121006 has been marked as a duplicate of this bug. ***
Comment 29 Oliver Brinzing 2018-11-24 14:51:42 UTC
can affected users please try if lo also crashes with *disabled* font preview:

> https://bugs.documentfoundation.org/show_bug.cgi?id=121647
> If font previews are enabled from Tools -> Options -> View: Font Lists -
> "show preview of fonts" check box, the crash is immediate.
Comment 30 Xisco Faulí 2018-11-27 19:57:52 UTC
Hello *,
I believe this issue is fixed after bug 121647 got fixed.
Could you please try to reproduce it with a master build from http://dev-builds.libreoffice.org/daily/master/ ?
You can install it alongside the standard version.
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the master build
Comment 31 Poutnik 2018-11-28 02:00:16 UTC
Hello,
I'm afraid I won't be able to confirm as I was not able to reproduce the bug now even with the old version of LibreOffice. The only thing changed on my system as far as I rememeber was AMD/ATI graphics driver. So I'm afraid that at least I hit some "coexistence" issue of certain change in LibreOffice and in graphics driver.
I will try to return back to older version of graphics driver and try again.
Comment 32 Xisco Faulí 2018-12-05 10:16:36 UTC
Closing as duplicated of bug 121647.
Please, reopen it if you can still reproduce it in LibreOffice 6.1.4

*** This bug has been marked as a duplicate of bug 121647 ***
Comment 33 Xisco Faulí 2018-12-07 16:04:35 UTC
*** Bug 121959 has been marked as a duplicate of this bug. ***