Description: After LibreOffice crashed I can open it again and work normally. I only cannot reach to 'Languages' in Options dialog under 'Language Settings'. Steps to Reproduce: 1. Open 'Tools > Options' from the menu; 2. Expand 'Language Settings'; 3. Click on 'Languages'. Actual Results: For 2-3 seconds I observe high CPU usage, and then LibreOffice simply disappears. Then I can start it again normally. Expected Results: I expected to see the languages options. Reproducible: Always User Profile Reset: No OpenGL enabled: Yes Additional Info: Version: 6.1.2.1 (x64) Build ID: 65905a128db06ba48db947242809d14d3f9a93fe CPU threads: 4; OS: Windows 6.1; UI render: default; Locale: bg-BG (bg_BG); Calc: CL
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
In safe mode I've tried several times with the most radical 'Restore to factory settings' with both reset options selected - the same problem still persists. It is a new LibreOffice installation - last night installed for first time, today started using it - so, the user profile should be the same as default one after fresh install.
don't repro in Версия: 6.1.2.1 (x64) ID сборки: 65905a128db06ba48db947242809d14d3f9a93fe Потоков ЦП: 4; ОС:Windows 10.0; Отрисовка ИП: GL; Локаль: ru-RU (ru_RU); Calc: CL
Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
It is still the same with the latest version 6.1.3.2. I've tried on another PC with 32 bit Win 7, and everything was fine on that machine. I've uninstalled the 64 bit version from my PC, and installed the 32 bit, but the problem still persists. So, I assume it is something specific on my computer.
Does the same happen with a master build (it installs separately): https://dev-builds.libreoffice.org/daily/master/Win-x86@42/current/
Yes, it still crashes. With this installation it disappears without any delay right after I click on 'Languages'.
LibreOffice does not offer to send a crash report? You could try getting a backtrace with 6.1: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
LibreOfficeDev 6.3 does not offer to send a crash report, it simply disappears. Here is an attachment backtrace.txt I've produced with WinDbg. Should I do the same with 6.1.3?
Created attachment 147073 [details] Backtrace LibreOfficeDev 6.3
(In reply to Atanas from comment #9) > LibreOfficeDev 6.3 does not offer to send a crash report, it simply > disappears. Here is an attachment backtrace.txt I've produced with WinDbg. > Should I do the same with 6.1.3? You should do it with 6.1.3, yes, because the master build does not have debug symbols unfortunately. We used to have a build box producing such, but then it died.
Created attachment 147074 [details] Backtrace LibreOffice 6.1
I've uploaded another attachment with backtrace.txt from LibreOffice 6.1.
(In reply to Atanas from comment #13) > I've uploaded another attachment with backtrace.txt from LibreOffice 6.1. It says Symbol search path is: *** Invalid *** Did you do this step: Once WinDbg has been opened, click on File ▸ Symbol File Path... and paste the following into the space provided. CACHE*C:\symbols;SRV*http://dev-downloads.libreoffice.org/symstore/symbols;SRV*http://msdl.microsoft.com/download/symbols
Created attachment 147109 [details] backtrace.txt
I've made another one. Is it properly created?
(In reply to Atanas from comment #16) > I've made another one. Is it properly created? The symbols are now there, but it appears you did not get to the stage where you could have done !analyze -v Probably you did not wait long enough after the Access violation? Note that the interesting thing is the analysis, so you only have to copy starting from the > ******************************************************************************* > * * > * Exception Analysis * > * * > *******************************************************************************
Version: 6.3.0.0.alpha0+ (x64) Build ID: 0f25a3c36f27fd51453b9a9115f236b83c143684 CPU threads: 8; OS: Windows 10.0; UI render: GL; VCL: win; TinderBox: Win-x86_64@42, Branch:master, Time: 2018-11-27_20:06:55 Locale: zh-TW (zh_TW); UI-Language: en-US Calc: threaded Bug not reproducible in version.
Created attachment 147137 [details] analyze.txt
I've uploaded one more file. Please check if this time I did it right. Thanks!
(In reply to Atanas from comment #19) > Created attachment 147137 [details] > analyze.txt Ok, now it looks better. nvcuda.dll got me thinking (maybe a red herring), you could try deactivating OpenCL from Tools - Options - LibreOffice - OpenCL.
I've deactivated both available checkboxes under OpenCL. Afterwards it crushed again at the same point.
Bug 119307 may be a dupe.
*** Bug 119307 has been marked as a duplicate of this bug. ***
Hello Atanas, I'm wondering if it's related to bug 119903, which I believe got fixed by https://cgit.freedesktop.org/libreoffice/core/commit/?id=8efb302a446bb319a0793c45076ca6fca288949b Could you please try to reproduce it with a master build from http://dev-builds.libreoffice.org/daily/master/ ? You can install it alongside the standard version. I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the master build
I've installed /daily/master/Win-x86_64@42/current/libo-master64~2018-12-12_03.38.09_LibreOfficeDev_6.3.0.0.alpha0_Win_x64.msi. With this installation I haven't detected any problems - no crashes.
*** Bug 122088 has been marked as a duplicate of this bug. ***
Rainer and Tony, do you reproduce with master, as explained in Comment 25?
(In reply to Timur from comment #28) > Rainer and Tony, do you reproduce with master, as explained in Comment 25? I've installed /daily/master/Win-x86_64@42/current/libo-master64~2018-12-12_03.38.09_LibreOfficeDev_6.3.0.0.alpha0_Win_x64.msi and try /daily/master/Win-x86@42/2018-12-17_02.17.09/libo-master~2018-12-17_02.17.09_LibreOfficeDev_6.3.0.0.alpha0_Win_x86.msi it's ok, no more problems.
(In reply to Tony from comment #29) > (In reply to Timur from comment #28) > > Rainer and Tony, do you reproduce with master, as explained in Comment 25? > > I've installed > /daily/master/Win-x86_64@42/current/libo-master64~2018-12-12_03.38. > 09_LibreOfficeDev_6.3.0.0.alpha0_Win_x64.msi and try > /daily/master/Win-x86@42/2018-12-17_02.17.09/libo-master~2018-12-17_02.17. > 09_LibreOfficeDev_6.3.0.0.alpha0_Win_x86.msi it's ok, no more problems. Hi Tony, Thanks for checking. Would you mind checking with LibreOffice 6.1.4.2 from https://dev-builds.libreoffice.org/pre-releases/win/x86_64/LibreOffice_6.1.4.2_Win_x64.msi ?
(In reply to Xisco Faulí from comment #30) > (In reply to Tony from comment #29) > > (In reply to Timur from comment #28) > > > Rainer and Tony, do you reproduce with master, as explained in Comment 25? > > > > I've installed > > /daily/master/Win-x86_64@42/current/libo-master64~2018-12-12_03.38. > > 09_LibreOfficeDev_6.3.0.0.alpha0_Win_x64.msi and try > > /daily/master/Win-x86@42/2018-12-17_02.17.09/libo-master~2018-12-17_02.17. > > 09_LibreOfficeDev_6.3.0.0.alpha0_Win_x86.msi it's ok, no more problems. > > Hi Tony, > Thanks for checking. > Would you mind checking with LibreOffice 6.1.4.2 from > https://dev-builds.libreoffice.org/pre-releases/win/x86_64/LibreOffice_6.1.4. > 2_Win_x64.msi ? Hello Xisco Faulí, thank you. Yes, I tried this version, at the first moment I thought it was the same, because when I clicked, the program thought for a couple of seconds, but everything was fine, all options were displayed, no crashes.
Nice! Closing as RESOLVED WORKSFORME then...