Description: Hello, the installation crashed. Best regards, Helmut! Actual Results: The installation is freezed. Expected Results: It's happened nothing. Reproducible: Always User Profile Reset: Yes Additional Info:
Thanks for filing, but as of now, this BZ report has no actionable details. What build of the installation package? 32-bit or 64-bit? Did you check the HASH value of the package? What release of Windows OS? What graphics GPU hardware and driver? Can you attempt an installation from command window "run as administrator" and capture a verbose installation log? I.e, "msiexec.exe /i LibreOfficeDev_6.2.0.0.alpha1_Win_x64.msi /L*v install.log" And let us know, thanks!
Created attachment 146269 [details] installation dialog installation-package : 6.2.0.0.alpha1 64bit 2018-11-03 os : windows 8.1 64bit it happens since 6.2.0.0.alpa1 64bit 2018-10-23 best reguards, helmut!
Sorry, still nothing actionable. We'd need the windows installer service log to do anything. Otherwise, suspect the issue lies with your Windows Installer service, google how to stop/restart the service, and how to check Windows registry for HKEY_LOCAL_MACHINE \Software\Microsoft\Windows\CurrentVersion\Installer\InProgress, and how to unregister and register the service. Something like this: https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/is-there-a-common-step-to-repair-windows-installer/136da4c2-0261-e011-8dfc-68b599b31bf5
Hello, I can't create the install.log. But I've deinstallate LO 6.2.0.0.alpha1 with 'Ashampoo Uninstaller' (it does more than the Windows-Uninstaller) and I delete the Config-Folder. Then the installation was successfully. Best regards, Helmut!