Bug 121368 - Brochure printing error
Summary: Brochure printing error
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.1.5.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL: https://www.supportprinterhelp.com/hp...
Whiteboard:
Keywords: accessibility
Depends on:
Blocks: Print
  Show dependency treegraph
 
Reported: 2018-11-12 12:33 UTC by trevor p
Modified: 2022-04-16 21:36 UTC (History)
3 users (show)

See Also:
Crash report or crash signature: hp printer offline
Regression By:


Attachments

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Description trevor p 2018-11-12 12:33:31 UTC
Description:
I love Libre Office but can't get past a bug on brochure printing. I select the document to print , I select double sided and Brochure from MORE. The brochure prints but the reverse side pages are always upside down and back to front. It seems that the "staple long or short side is set to the wrong option but there isn't one. I have tried selecting landscape or portrait in the document but of course a brochure has to be landscape any way, HELP ! Im on a macbook on El Capitan, but I can't find that in the options below.

Actual Results:
trytrytry

Expected Results:
tftrytry


Reproducible: Always


User Profile Reset: No



Additional Info:
Comment 1 Xisco Faulí 2018-12-13 11:44:54 UTC Comment hidden (obsolete)
Comment 2 Regina Henschel 2018-12-13 14:21:42 UTC
Some information are missing, please add them:
Which printer do you use?
Is the printing correct, if you use double-sided but not brochure?
Which operating system?  Printing depends heavily on OS.
Is the setting "Use only paper size form printer preferences" enabled or not?
Which paper size has the printer, which page size has the document?
Comment 3 indi4ever 2018-12-20 23:38:48 UTC
I have this same problem. The error (unwanted change) occurs when trying to set "print on both sides" when Writer is set for brochure printing. It does not happen otherwise. The dialog box is supplied by the printer driver. When the option to print on both sides is selected another option for page turning is presented. Various printer drivers label these options differently, but the effect is to either "flip up" or "flip sideways," or "turn-up," or "turn-sideways."  In order to have a correctly printed book "turn-sideways," or "flip-sideways" etc. needs to be selected. Otherwise some of the pages are printed upside down when assembling the brochure (booklet).

For some reason, Writer ALWAYS sets the selection to "flip-up" or "Turn-up" if printing on both sides of the page when brochure printing. If you select "flip-up" it stays that way, if you select "flip-sideways" it gets changed to "flip-up." The change occurs after the printer driver hands control back to Writer (You can check this by reopening the printer settings dialog box after you "save" settings and go back to writer's printer dialog box).

Actual Results:
upside down pages on half of brochure

Expected Results:
all pages up, with none upside down


Reproducible: Always


User Profile Reset: No

Per Henschel:
Which printer do you use? HP 400 Color Laser Printer and HP OfficeJet Pro 8720

Is the printing correct, if you use double-sided but not brochure? Yes

Which operating system?  Windows 7 Ultimate

Is the setting "Use only paper size form printer preferences" enabled or not? Does not matter. Incorrect no matter the setting.

Which paper size has the printer, which page size has the document? 8x11 for both.

If you are unfamiliar with brochure printing: Brochure printing takes a document normally designed for portrait A4 or 8x11 printing and prints the document in landscape mode with (usually) two pages (placed in two columns) per sheet. If you print many pages, it will print on both sides (if the printer can handle this) so that an assembled brochure will be in booklet format (i.e. like a little book).
Comment 4 Timur 2018-12-28 10:55:27 UTC
Please make this report easier to confirm with steps and example brochure and also screenshot.
Comment 5 trevor p 2019-01-22 10:46:42 UTC Comment hidden (no-value)
Comment 6 trevor p 2019-01-22 10:47:24 UTC Comment hidden (no-value)
Comment 7 Timur 2019-01-22 13:42:49 UTC
(In reply to trevor p from comment #6)
> Has there been any progress on this yet ?
Questions like these are useless and get marked as "no-value".
I remind you to respond to Comment 4.
Comment 8 trevor p 2019-01-22 14:12:51 UTC
(In reply to Timur from comment #4)
> Please make this report easier to confirm with steps and example brochure
> and also screenshot.

My experience is exactly the same as in comment 3 . They describe the problem in great detail, the only difference is that I am using a Macbook pro on 10.11.6 and a Canon ip7250. I follow all the steps exactly as in comment 3 and the fault is exactly the same, the printer parameters are changed so that every other page prints upside down because the fold instruction has been reversed. The same printer produces perfect booklets/brochures using Windows 10 on a PC. Hope this helps. How would you like me to send an example of a wrongly printed brochure as if I send a file you will have to print it anyway. As the author of comment 3 points out the fault is constantly reproduceable so maybe the easiest way to demonstrate it is for you to try it for yourself. Many thanks Trevor Pilling.
Comment 9 Xisco Faulí 2019-02-07 20:09:27 UTC
Please, add the screenshots as requested in comment 4
Comment 10 trevor p 2019-02-08 06:23:12 UTC
Have you tried it for yourself yet. The problem is always reproduceable with whichever printer or pc/mac/os you choose, other contributors have submitted very detailed reports which coincide exactly with my experience.
Comment 11 indi4ever 2019-02-22 22:42:19 UTC
This same problem occurs in Linux as well. Brochure print is not working correctly. Comment 3 outlines the problem in detail, and it happens that same way in Linux.
Comment 12 trevor p 2019-04-25 15:01:53 UTC Comment hidden (no-value)
Comment 13 QA Administrators 2019-05-08 21:46:42 UTC Comment hidden (obsolete)
Comment 14 trevor p 2019-05-12 09:36:46 UTC
Half the brochure pages still upside down in version 6.2.3.2, do you have an address so that I can send a sample print out ?
Comment 15 Xisco Faulí 2019-05-13 15:17:55 UTC
(In reply to trevor p from comment #14)
> Half the brochure pages still upside down in version 6.2.3.2, do you have an
> address so that I can send a sample print out ?

You can send it to me
Comment 16 trevor p 2019-05-13 15:38:42 UTC
That would be great, can you give me a postal address.
Comment 17 trevor p 2019-05-14 10:19:30 UTC
OK I have screen dumps, a wrongly printed brochure, a file copy on CD. I just need your Postal address ( unless you can teleport four printed pages by email !) Many thanks, Trevor.
Comment 18 trevor p 2019-05-16 18:37:57 UTC
Hi Xisco, just waiting for your address to send samples, I can't send a double sided printout by email. As the whole problem depends on how the flip instruction is carried out, to send separate copies of two sides of a piece of paper would be futile, you would not be able to see how the two sides relate to each other. I guess that you are in Berlin but I can't find out any more, Regards Trevor Pilling.
Comment 19 trevor p 2019-05-20 16:42:23 UTC
Hi Xisco, not sure whether you got my request for your postal address, regards Trevor Pilling.
Comment 20 trevor p 2019-07-07 13:29:28 UTC
Hi Xisco, still waiting for your postal address to send some sample print outs. I am not sure whether you get these messages or not. I will try to find an address for The Document Foundation, Regards Trevor Pilling.
Comment 21 Xisco Faulí 2019-07-08 10:32:24 UTC
(In reply to trevor p from comment #20)
> Hi Xisco, still waiting for your postal address to send some sample print
> outs. I am not sure whether you get these messages or not. I will try to
> find an address for The Document Foundation, Regards Trevor Pilling.

Could you please take a picture of them instead ?
Comment 22 trevor p 2019-07-21 15:12:56 UTC
Hi Xisco, did you get the samples by post ?
Comment 23 trevor p 2019-08-08 17:21:07 UTC
Hi Xisco, did you ever receive the printed samples of the brochure error by post ? Have you made any progress in sorting out the problem ? Am I wasting my time contacting you ? Trevor Pilling.
Comment 24 Xisco Faulí 2019-08-09 08:53:58 UTC
(In reply to trevor p from comment #23)
> Hi Xisco, did you ever receive the printed samples of the brochure error by
> post ? Have you made any progress in sorting out the problem ? Am I wasting
> my time contacting you ? Trevor Pilling.

Hi Trevor,
Yep, it seems the TDF office receive them. They will give them to me in person at the conference in Almeria, at the beginning of September
Comment 25 trevor p 2019-08-09 08:58:22 UTC
Thank you Xisco, enjoy Almeria.
Comment 26 trevor p 2019-11-10 21:53:42 UTC
Hi Xisco, how was Almeria ? Did you ever get the error samples. Any progress yet on the Brochure printing error ?
Comment 27 chuck.pobanz 2019-12-06 20:00:23 UTC
Brochure printing works for me. 

When we have problems it is because we needed to select printer properties, click on 'duplex printing' and select 'On (Flip on short edge). We have our page size set to 5.5x8.5 and then print two pages on a single side of the 8.5x11 paper. Perhaps the problem is because the same page size is being used for both the document and for the brochure. (Does LibreOffice scale page sizes?)

LibreOffice 6.3.3.2
Linux mint 18.04 or Windows 7
Dell c2660dn printer
Comment 28 trevor p 2019-12-07 15:57:36 UTC
Thanks Chuck, yes it works fine for me on one page but not when printing a brochure, perhaps 20 pages. I have sent samples to bugzilla with no response. I have given up on them now.
Comment 29 chuck.pobanz 2019-12-08 03:21:18 UTC
Trevor, we do print 12 or 16 or 20 page brochures this way. Each 8.5x11 sheet of paper has 4 5.5x8.5 pages printed on it, 2 on the front and 2 on the back. For a 16 page brochure it uses 4 sheets of paper.
Comment 30 ankur 2020-01-24 19:48:29 UTC
I have this same problem. The error (unwanted change) occurs when trying to set "print on both sides" when Writer is set for brochure printing. It does not happen otherwise. The dialog box is supplied by the printer driver. When the option to print on both sides is selected another option for page turning is presented. Various printer drivers label these options differently, but the effect is to either "flip up" or "flip sideways," or "turn-up," or "turn-sideways."  In order to have a correctly printed book "turn-sideways," or "flip-sideways" etc. needs to be selected
Comment 31 QA Administrators 2020-07-23 03:55:55 UTC Comment hidden (obsolete)
Comment 32 QA Administrators 2020-08-23 03:43:11 UTC
Dear trevor p,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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