Bug 121872 - Libreoffice freezing and crashing
Summary: Libreoffice freezing and crashing
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.1.3.1 rc
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-12-02 20:05 UTC by Angela
Modified: 2019-07-03 02:43 UTC (History)
2 users (show)

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Crash report or crash signature:


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Description Angela 2018-12-02 20:05:18 UTC
Description:
Libreoffice is freezing and crashing. I have tried uninstalling the app and reinstalling, but continues to crash. Can't edit any .ods doc's, every time I just get the spinning rainbow wheel and/or the entire doc closes.

Actual Results:
program freezes or crashes

Expected Results:
N/A


Reproducible: Always


User Profile Reset: No



Additional Info:
Comment 1 Julien Nabet 2018-12-02 20:52:04 UTC
Could you take a look to https://wiki.documentfoundation.org/QA/FirstSteps and give it a try?

Once done this, do you reproduce this with a brand new file?
Comment 2 Xisco Faulí 2018-12-03 10:37:51 UTC
Thank you for reporting the bug. To be certain the reported issue is not
related to corruption in the user profile, could you please reset your
Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the issue is still present
Comment 3 QA Administrators 2019-06-02 03:01:18 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2019-07-03 02:42:57 UTC
Dear Angela,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp