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Bug 121874 - Headless operation hanging on Windows Server for a sepcific Word(docx) file.
Summary: Headless operation hanging on Windows Server for a sepcific Word(docx) file.
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
6.1.3.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-12-02 22:31 UTC by Manpreet
Modified: 2019-07-04 02:47 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Manpreet 2018-12-02 22:31:11 UTC
Description:
Using libre office with a windows service in headless mode. Running it as a user credentials. Hanging  for a specific docx file. Stops working for next operations. Killing it from task manager leaving a zombie process behind. Able to run in from UI or cmd as logged in user.

Steps to Reproduce:
1.Run it in headless mode with a service on windows server for convert-to pdf. 
2. Use a docx file which need user interaction to open it and complex in formatting.
3. Try to convert to pdf from windows service.

Actual Results:
Process hanging with zombie process.

Expected Results:
Should convert pdf without hanging


Reproducible: Always


User Profile Reset: No



Additional Info:
Comment 1 Oliver Brinzing 2018-12-04 18:57:16 UTC
Thank you for reporting the bug. 

> 1.Run it in headless mode with a service on windows server for convert-to pdf. 
> 3. Try to convert to pdf from windows service.

Could you please add a detailed description how the bug can be reproduced?

> Use a docx file which need user interaction to open it and complex
> in formatting.

And please attach a sample document, as this makes it easier for us to verify
the bug. (Please note that the attachment will be public, remove any sensitive information before attaching it. 
See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
Comment 2 QA Administrators 2019-06-03 02:50:15 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2019-07-04 02:47:33 UTC
Dear Manpreet,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp