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Bug 122211 - LibreOffice crashes when I try to scroll after resizing the window on macOS
Summary: LibreOffice crashes when I try to scroll after resizing the window on macOS
Status: RESOLVED DUPLICATE of bug 121778
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.1.4.2 release
Hardware: x86-64 (AMD64) Mac OS X (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: wantBacktrace
Depends on:
Blocks:
 
Reported: 2018-12-20 01:26 UTC by thbohn
Modified: 2018-12-20 20:28 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
macOS crash log from a fresh user account (111.23 KB, text/plain)
2018-12-20 20:10 UTC, thbohn
Details

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Description thbohn 2018-12-20 01:26:03 UTC
Description:
I open LibreOffice Writer on macOS, resize the window because it is due to the Startcentre to small. Want to scroll down, LibrOffice hangs but scrolls down in the end, want to scroll up again, LibreOffice crashes.

Steps to Reproduce:
1. Open LibreOffice writer
2. Resize the window
3. Scroll down, scroll up

Actual Results:
LibreOffice crashes

Expected Results:
The document should scroll up and down.


Reproducible: Always


User Profile Reset: No



Additional Info:
I could also reproduce this in Calc. It only happens after I resize the window. Keeping the window small helps to avoid the crash.
Comment 1 Claude 2018-12-20 05:12:54 UTC
I have the same problem, in MacOS Mojave.
Comment 2 Julien Nabet 2018-12-20 07:55:32 UTC
Any chance for a backtrace? (see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#macOS:_How_to_get_debug_information)
Comment 3 Alex Thurgood 2018-12-20 08:40:06 UTC

*** This bug has been marked as a duplicate of bug 121778 ***
Comment 4 Claude 2018-12-20 19:08:36 UTC
(In reply to Alex Thurgood from comment #3)
> 
> *** This bug has been marked as a duplicate of bug 121778 ***

I don't know how this bug thread can be a duplicate. It's not the same version of LibreOffice. 6.1.4 and not 6.1.3. Furthermore, it's not the Vanilla version that comes with the Mac Store, but the one from the LibreOffice web site.

I did not have any problem with the 6.1.3 version.
Comment 5 Telesto 2018-12-20 19:26:01 UTC
(In reply to Claude from comment #4)
> (In reply to Alex Thurgood from comment #3)
> > 
> > *** This bug has been marked as a duplicate of bug 121778 ***
> 
> I don't know how this bug thread can be a duplicate. It's not the same
> version of LibreOffice. 6.1.4 and not 6.1.3. Furthermore, it's not the
> Vanilla version that comes with the Mac Store, but the one from the
> LibreOffice web site.
> 
> I did not have any problem with the 6.1.3 version.

Many problems in LibreOffice can be caused by corruption in the user profile. When noticing strange behavior in LibreOffice the first thing to do is to reset the user profile. To do so, follow these steps:

LibreOffice 5.3 and newer

start LibreOffice and select Help ▸ Restart in Safe Mode in the 'Enter Safe Mode' dialog select 'Restart' LibreOffice will restart and display the 'Safe Mode' dialog
If your problem is that LibreOffice does not start at all, launch it from the command line with libreoffice --safe-mode or use the start menu entry "LibreOffice (Safe Mode)" on Windows
select Continue in safe mode
Test and see if the problem is gone.
If the problem persists, you can exit the safe mode because the user profile was not the cause of the problem.
If the problem is solved, something is wrong with your configuration. Start LibreOffice in safe mode again to see the safe mode dialog. You can now try to disable Hardware acceleration or to restore/reset your user profile.

https://wiki.documentfoundation.org/UserProfile
Comment 6 thbohn 2018-12-20 20:04:08 UTC
I was able to reproduce the bug with LibreOffice 6.1.4 on a completely new user account on macOS 10.14.2.

Launched LibreOffice, chose the Writer, resized the window and LibreOffice crashes while I tried to scroll the empty document.

It wasn't an issue with LibreOffice 6.1.3

Wanted to add the macOS crash log but I couldn't do that. If you need it I would like to submit it in a different way.
Comment 7 thbohn 2018-12-20 20:10:27 UTC
Created attachment 147724 [details]
macOS crash log from a fresh user account
Comment 8 Mike Kaganski 2018-12-20 20:28:51 UTC
(In reply to Claude from comment #4)

This *is* the duplicate, and Alex was completely correct. Compare stack traces from comment 7 and from bug 121778 comment 20. Deep system calls recursion that leads to freezes/stack overflow/crash is likely compiler-dependent, and it's likely that Vanilla and TDF builds used different XCode at different times, thus the version mismatch.

*** This bug has been marked as a duplicate of bug 121778 ***