Bug 122372 - Artefact/incorrect background with LibreOffice icons on Windows with HiDPI configurations
Summary: Artefact/incorrect background with LibreOffice icons on Windows with HiDPI co...
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: UI (show other bugs)
(earliest affected) release
Hardware: All All
: medium normal
Assignee: Not Assigned
Depends on:
Reported: 2018-12-29 17:00 UTC by Arnaud Versini
Modified: 2019-07-30 03:19 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

Bad icons GUI (76.71 KB, image/png)
2018-12-29 17:01 UTC, Arnaud Versini

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Description Arnaud Versini 2018-12-29 17:00:29 UTC

In case you use the Windows Scale factor, icons in LibreOffice are really weird on some computers with Intel Graphics.

Steps to Reproduce:
1.Activate the Scal factor to 150%
2.Disconnect the Windows session and reconnect it
3.Laucnh LibreOffice

Actual Results:
Bad icons

Expected Results:
Nice icons

Reproducible: Always

User Profile Reset: No

Additional Info:
The only way to have good icons is to use 100% scale factor, disconnect and reconnect.
Comment 1 Arnaud Versini 2018-12-29 17:01:27 UTC
Created attachment 147887 [details]
Bad icons GUI
Comment 2 William Gathoye 2018-12-29 17:21:35 UTC
Comment we had in French with an user on Twitter experiencing the same issue:

We are waiting to get more details about his configuration. We don't know yet whether he has an Intel or AMD CPU/GPU.
Comment 3 V Stuart Foote 2018-12-29 18:56:03 UTC
That looks to be a dupe of bug 119020 which has been fixed [1] for 6.1.4 release.

OP needs to clear his user cache (which holds scaled icon cache over from prior install) and retest to verify.


[1] https://git.libreoffice.org/core/+/47789c45dfc7ba8509eedab37f1dbd70ea79da41%5E%21
Comment 4 Robert Berg 2018-12-29 20:40:50 UTC
Is there a way to make the LibreOffice installer for version 6.2.x clear the icon cache? Clearing the icon cache on users not affected seems to cause no harm, and seems some users with the issue don't know to clear the cache. Two other OSS programs I use (Audacity and Stellarium) have options in their installers to clear config and caches when updating versions. Maybe their devs would be willing to work with LibreOffice devs to add options the installer to clear the cache at updates? I for one would like an easy way to clear the cache at each update just to keep the crud down. Thank you.
Comment 5 QA Administrators 2019-06-28 02:59:29 UTC Comment hidden (obsolete)
Comment 6 QA Administrators 2019-07-30 03:19:49 UTC
Dear Arnaud Versini,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team