Description: After starting a presentation that includes a video, the video starts to play but jerks. After a while of maybe 40-60 seconds, LibreOffice crashes. Starting LibreOffice from command line it outputs an error after crashing: Gdk-Message: 12:44:32.524: Error 71 (Protocol error) dispatching to Wayland display. I am not sure, whether this a problem of LibreOffice itself. Steps to Reproduce: 1. Embed a video into impress presentation 2. Start the presentation 3. Play the video Actual Results: The video jerks, LibreOffice crashes Expected Results: The video plays smoothly, LibreOffice does not crash Reproducible: Always User Profile Reset: No Additional Info:
Update: I get a full system crash under Xorg.
Thank you for reporting the bug. it seems you're using an old version of LibreOffice. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Hi, I am using the latest version of LibreOffice under Arch Linux: ~ $ libreoffice --version LibreOffice 6.1.4.2 10(Build:2)
Update: This problem occurs only if the video does not fit the screen. In my case the video had a Position X of -0.10 cm. I have moved it into the slide and there is no error anymore.
Hello, Thank you for filing the bug. Please send us a sample document, as this makes it easier for us to verify the bug. I have set the bug's status to 'NEEDINFO', so please do change it back to 'UNCONFIRMED' once you have attached a document. (Please note that the attachment will be public, remove any sensitive information before attaching it.) How can I eliminate confidential data from a sample document? https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F Thank you
Hi, I tried this bug using mp4 and 3gp in MacOS Sierra, but I cannot reproduce. reproduce in Version: 6.1.3.2 Build ID: 86daf60bf00efa86ad547e59e09d6bb77c699acb CPU threads: 4; OS: Mac OS X 10.12.5; UI render: default; Locale: en-US (ja_JP.UTF-8); Calc: group threaded
Dear anmeldung-documentfoundation, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear anmeldung-documentfoundation, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp