Bug 123059 - The problem of drawing the window, determining the position of the cursor (OpenGL)
Summary: The problem of drawing the window, determining the position of the cursor (Op...
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: UI (show other bugs)
Version:
(earliest affected)
6.2.0.3 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: VCL-OpenGL
  Show dependency treegraph
 
Reported: 2019-01-30 16:42 UTC by E4D
Modified: 2020-01-25 07:51 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Video recording of screen (5.94 MB, video/mp4)
2019-07-28 07:47 UTC, Buovjaga
Details

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Description E4D 2019-01-30 16:42:29 UTC
Hello. I have "fresh" Windows 10 LTSB x64, LO 6.2.0.2 x64. And I have the following problem.

video:
https://www.dropbox.com/s/8omcyos23v1wmhs/V90122-154617.mp4?dl=0

photo:
https://www.dropbox.com/s/zsd8xpu758w7o1r/11.png?dl=0
https://www.dropbox.com/s/t4dw6f1tq9oac12/22.png?dl=0

I tried to reinstall 6.0.7 x64, 6.1.4 x86, 6.1.4 x64. All the same.

May be it isn't a bug. And I juct have to ~reinstall Windows. But what if not.
Comment 1 Xisco Faulí 2019-02-05 17:40:47 UTC
Thank you for reporting the bug. To be certain the reported issue is not
related to corruption in the user profile, could you please reset your
Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the issue is still present
Comment 2 E4D 2019-02-05 21:20:34 UTC
After turning off OpenGL,C1 it started to work correct. The problem come back after deleting the profile. I can do different things if you want to explore the problem or continue to use the correct working program. Thank you any way!
Comment 3 Xisco Faulí 2019-02-07 20:18:57 UTC
seems to be an OpenGL problem then.
Meanwhile, disable it on your computer so you don't suffer this issue
Comment 4 E4D 2019-02-07 20:50:02 UTC
I have a notebook i5-7300HQ(HD630)+1050Ti. I thought it being because I turned off second 1050Ti videocard in devices. "SketchUp" has some problem if it is. But no. LO continues work incorrect in a standart mode. 
Of Course, I can use it in the safe mode.
Comment 5 Buovjaga 2019-07-24 11:35:13 UTC
Could you post details for your Graphics card? LibreOffice stores that in your user profile. Copy the contents of this file to a comment here: C:\Users\<username>\AppData\Roaming\LibreOffice\4\cache\opengl_device.log

Also, the Dropbox links are dead. You should rather attach the screenshots to this bug report.
Comment 6 E4D 2019-07-28 06:06:45 UTC
Hello.

I have a notebook Thunderobot 911SE E5TaR i5-7300HQ (HD 630)+ GTX1050Ti, Windows 10 LTSB 64x. 

The problem works with any version of LibreOffice.

https://www.dropbox.com/s/wi925vb0xbef29g/opengl_device.log?dl=0

https://www.dropbox.com/s/lk61ikqra1bylds/video-f28f9745c17b8fa0356987b1a9dfe59a-V.mp4?dl=0
Comment 7 Buovjaga 2019-07-28 07:47:02 UTC
Created attachment 153011 [details]
Video recording of screen

Adding the data from Dropbox so they don't get lost.

DriverVersion: 21.20.16.4678
DriverDate: 5-17-2017
DeviceID: PCI\VEN_8086&DEV_591B&SUBSYS_850A1558&REV_04
AdapterVendorID: 0x8086
AdapterDeviceID: 0x591b
AdapterSubsysID: 0x850a1558
DeviceKey: System\CurrentControlSet\Control\Video\{1141BA32-F92C-47B4-9BE2-8381AE5BB5C1}\0000
DeviceString: Intel(R) HD Graphics 630

Tip for the future: you can record your screen using a software such as https://obsproject.com/
Comment 8 Xisco Faulí 2019-09-03 08:23:16 UTC
Hello E4D,
Many OpenGl problems has been fixed in LibreOffice 6.3.0.4
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 9 E4D 2019-09-04 12:58:43 UTC
Hello. The bug is still present.
Comment 10 Xisco Faulí 2020-01-23 12:32:46 UTC
(In reply to E4D from comment #9)
> Hello. The bug is still present.

Could you please paste the info from Help - about LibreOffice ?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' once the information has been provided
Comment 11 E4D 2020-01-25 05:24:59 UTC
Hello, Dear! I reinstalled the windows and I haven't the problem now!