Bug 123129 - Crash in: mbae64.dll
Summary: Crash in: mbae64.dll
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: All All
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: Save
  Show dependency treegraph
Reported: 2019-02-02 19:43 UTC by Phil Hamer
Modified: 2019-10-19 02:44 UTC (History)
2 users (show)

See Also:
Crash report or crash signature: ["mbae64.dll"]
Regression By:


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Description Phil Hamer 2019-02-02 19:43:58 UTC
This bug was filed from the crash reporting server and is br-4ba12a1e-b0e7-43c2-b560-d5846bf1476c.
Comment 1 Julien Nabet 2019-02-02 21:19:16 UTC
Would it be possible to provide the step by step process to reproduce this?
Comment 2 Phil Hamer 2019-02-02 21:35:40 UTC

I installed from fresh on new laptop (Win 10).

Everything works except when I "Save As".
Immediately crashes when the Save As box appears.

Ive tried a couple of versions seems to have the same effect.
Erased user profile couple of times.

Tried Bitdefender, Malawarebytes to off etc.
Comment 3 Xisco Faulí 2019-02-07 20:17:53 UTC
Could you please paste the info from Help - about LibreOffice ?
Comment 4 Phil Hamer 2019-02-08 14:59:52 UTC
Version: (x64)
Build ID: 9d0f32d1f0b509096fd65e0d4bec26ddd1938fd3
CPU threads: 8; OS: Windows 10.0; UI render: GL; 
Locale: en-GB (en_GB); Calc: CL

I have found that only "save as" crashes on my PC.
As a work around, I simply copy my document in windows, open it then I can save etc with no problems at all.

Only Save As causes me issues.


Many thanks for looking into this.
Comment 5 Xisco Faulí 2019-03-21 10:42:04 UTC
To be certain the reported issue is not
related to corruption in the user profile, could you please reset your
Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
Comment 6 QA Administrators 2019-09-18 02:56:08 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2019-10-19 02:44:28 UTC
Dear Phil Hamer,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team