Description: We have been using Libreoffice 6.2.x as service on Linux/Windows using our Java application. While converting the document sometimes LibreOffice service crashes without any reason, this is not a consistent behavior but is happening quite frequently. On linux we found following crash information: [New Thread 0x7fffd5f27700 (LWP 8036)] Traceback (most recent call last): File "/usr/share/gdb/auto-load/usr/lib64/libreoffice/program/libswlo.so-gdb.py", line 12, in <module> import importlib ImportError: No module named importlib Detaching after fork from child process 8037. We tried everything possible, then finally decided to downgrade LibreOffice and with LibreOffice 4.3.7.2 430(Build:2) this issue doesn't happen. Can this please be looked at urgently? Actual Results: Setup LibreOffice as service on Linux/Windows and convert multiple docx documents. Expected Results: LibreOffice Application shouldn't crash Reproducible: Always User Profile Reset: No Additional Info:
Without more information, I don't think dev experts may help. It may be interesting to find one specific document which crashes it. Then, try to open and convert it manually by opening on LO and save in a different format. If you can reproduce this, either you can attach the document (have in mind to remove any confidential/private part from it) or you can try to retrieve a backtrace (see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information)
Dear Irfan Ali Dogar, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Irfan Ali Dogar, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp