Description: Crash L.O. 6.0.7.3 only when opening writer in Ubuntu Mate 18.04 of 32 bit. When it opens to fail-proof, in the terminal, it gives the message: "Gtk-Message: 18: 05: 03.906: Failed to load module "topmenu-gtk-module" Steps to Reproduce: 1.open writer 2. 3. Actual Results: crash Expected Results: working Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: [Information automatically included from LibreOffice] Locale: es Module: safemode [Information guessed from browser] OS: Linux (All) OS is 64bit: no
Created attachment 149299 [details] perfil user libreoffice
The content of attachment 149299 [details] has been deleted for the following reason: deleting the profile, it might contain personal information
Does it work if you disable OpenGl ? -> https://wiki.documentfoundation.org/OpenGL I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
This has happened for about two months. When it starts to fail-proof with openGL and openCLI deactivated, the fault continues.
Hello, LibreOffice 6.2.2.2 is going to be released today, could you please try again with this version to see if the problem has been resolved meanwhile? Thanks in advance
Dear lcarpaz, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear lcarpaz, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp