Bug 123487 - LibreOffice suddenly disappears
Summary: LibreOffice suddenly disappears
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.2.1.1 rc
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-02-15 14:10 UTC by ebruns66
Modified: 2019-09-19 03:17 UTC (History)
1 user (show)

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Description ebruns66 2019-02-15 14:10:30 UTC
This is the second event.  LibreOffice program disappears.  No desktop icon, no listing in Windows Programs.  Reboot, no change.  Download and reinstall.  The installation program recognized the prior installation and uninstalls, then installs the new program (Ver 6.2.0.3).  Upon opening LibreOffice, it identifies the files that were open and successfully recovers them.  Now working ok.  Windows updated 2 days ago.  No identified events noted that could explain this event.  Same as last time about 2 months ago.
I did not check the registry, or modify or change the registry.  Windows 7 firewall is on.  Vipre antivirus installed.  No other changes that I have observed would explain these events.
Comment 1 Julien Nabet 2019-02-15 15:08:39 UTC
Perhaps LO uses your OpenGL Driver, could you check you got the last updated drivers of your graphic card?

Also, could you give a try to https://wiki.documentfoundation.org/QA/FirstSteps ?
Comment 2 QA Administrators 2019-08-19 07:03:25 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2019-09-19 03:17:31 UTC
Dear ebruns66,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp