Description: Hi, the Setup Program of Libre Office in version 6.2 (x64) hangs while installation progress. As mentioned in the german help forum before, there are no background services which may cause this problem. My antivirus isn't causing it, cause i tried the install already with a deactivation of it, with the same result. Steps to Reproduce: 1.Run the Libre Office_6.2.0_Win_x64.msi 2.Start the Installation 3.While trying to install the new version it will hang while install progress Actual Results: The Setup will hang and it can only be closed if you go via Taskmanager and kill the task. Expected Results: The setup should run normally without a hang. Reproducible: Always User Profile Reset: No Additional Info: Can't provide any more information while it's the setup the error occurs in.
Hi! Thank you for the report! Could you please provide this information: 1. What OS version (including service packs, if any) is installed? Build number of Windows is available when running winver utility. 2. Please check if "wusa.exe" process is active in task manager when the install is hung. That is an OS component that is used in the installer to install a required update (KB2999226) using Windows Update service; if it's active, it would mean that it's this stage of installation process that is problematic on your system. 3. A log of the failed installation: please see FAQ [1], section "Create an installation log"; create and attach it here. [1] https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows)
Let's gather here the available reports mentioning the hang, and use this to track a fix: https://ask.libreoffice.org/en/question/187526 https://ask.libreoffice.org/en/question/187577 https://ask.libreoffice.org/en/question/187820 In these reports, I have identified that the problem is hung wusa.exe; and have found a likely cause and workaround [1]. A blind (since I can't reproduce it myself) patch is at https://gerrit.libreoffice.org/69487. [1] https://superuser.com/questions/1044528/
Mike Kaganski committed a patch related to this issue. It has been pushed to "master": https://git.libreoffice.org/core/+/601cc06187d20355810666547225549984b0caa4%5E%21 tdf#123832: Try to prevent/control hung wusa.exe while installing UCRT It will be available in 6.3.0. The patch should be included in the daily builds available at https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: https://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.
Let's call this fixed. Since I can't check it myself, this might turn out to be insufficient - in this case, please reopen this bug.
Mike Kaganski committed a patch related to this issue. It has been pushed to "libreoffice-6-2": https://git.libreoffice.org/core/+/e8c9b7bf8325961b8123cf28cb32b902ed11860b%5E%21 tdf#123832: Try to prevent/control hung wusa.exe while installing UCRT It will be available in 6.2.3. The patch should be included in the daily builds available at https://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More information about daily builds can be found at: https://wiki.documentfoundation.org/Testing_Daily_Builds Affected users are encouraged to test the fix and report feedback.