Bug 124193 - Installation fails and deletes previously installed version
Summary: Installation fails and deletes previously installed version
Status: RESOLVED DUPLICATE of bug 117492
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: Installer-Windows
  Show dependency treegraph
Reported: 2019-03-19 02:15 UTC by Brian
Modified: 2019-03-22 08:59 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Brian 2019-03-19 02:15:33 UTC
I can not install LibreOffice_6.2.1_Win_x64.msi on Win7 and my previously working installation was deleted without warning.

Steps to Reproduce:
1. Begin with version 6.2.0 installed
2. Run LibreOffice_6.2.1_Win_x64.msi

Actual Results:
Installation appears to proceeds normally until the installation wizard reports being interrupted before it could be completed. It also claims the system has not been modified. No other errors reported.

//Previous working installation of version 6.1.2 is deleted without warning.//

Expected Results:
Version 6.2.1 running.

Reproducible: Always

User Profile Reset: No

Additional Info:
Attempting to revert to LibreOffice_6.2.0_Win_x64.msi fails in the same manner. Downgrading to LibreOffice_6.1.2_Win_x64.msi works. Thankfully %APPDATA%\Roaming\LibreOffice\4\user was preserved.

This might be due to Windows Update being required per: https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows) I have Windows 7 and unfortunately updates can not be enabled because my CPU is unsupported. I can understand if a change to the installer has made it impossible to operate without Windows Update enabled and thus I can not install 6.2.1, however having the installer remove the previously working version, fail, then claim the system was not modified is a serious problem.
Comment 1 Mike Kaganski 2019-03-22 08:59:34 UTC
Three different problems here.

1. Installer fails when Windows Update failed.
This is handled in 6.3, where it will only warn that the installation of pre-requisite KB2999226 failed, and proceed. See tdf#121987.

2. Upgrade removes previously installed LO. This is tdf#117492.

3. Windows Update cannot be enabled on a specific system. Well - this is possibly not that hard limitation, since there's no requirement that the system be connected to Internet - the required update is bundled in the MSI itself; one could disconnect from Internet, enable WU, install LO, disable WU back, and connect the Internet.

Marking as duplicate of bug 117492, since it's indicated as the main problem here.

*** This bug has been marked as a duplicate of bug 117492 ***