Bug 124666 - Text disappearing when I use certain characters
Summary: Text disappearing when I use certain characters
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.2.2.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium trivial
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-04-10 19:14 UTC by Steven
Modified: 2019-04-19 01:13 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
opengl_device.log file (311 bytes, text/plain)
2019-04-13 12:13 UTC, Steven
Details

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Description Steven 2019-04-10 19:14:55 UTC
Description:
When I now start typing a text in a text document and I use one of the characters mentioned below in a sentence, the sentence in front of the character partly disappears or better said turns white (because when I copy/paste the blank line to my Windows Notepad the text appears without a problem).

Steps to Reproduce:
1. Open text document
2. Type text with the problematic characters q 6 7 8 9 ~ ` @ # $ % ^ ( ) _ + = { } [ ] | \ <
3.

Actual Results:
Part of the word or sentence in front of the problematic character turns blank



Expected Results:
Invisible text that can only be processed properly any further when I copy it to a totally different text editor


Reproducible: Always


User Profile Reset: No



Additional Info:
Comment 1 Aron Budea 2019-04-12 04:14:41 UTC
Do you have OpenGL enabled in LibreOffice? (what does it say in About box for "UI render:")

If it says GL, could you give it a try after disabling it in Tools -> Options, LibreOffice -> View under 'Use OpenGL for all rendering'?
I'd probably give updating GPU drivers a try regardless of what it says, though.
Comment 2 Xisco Faulí 2019-04-12 09:24:15 UTC
Does it work if you disable OpenGl ? -> https://wiki.documentfoundation.org/OpenGL

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the issue is still present
Comment 3 Steven 2019-04-12 09:43:13 UTC
Alright... After disabling OpenGL it all seems to work fine again. Strange thing though, because I am using LibreOffice for years already and never experienced this issue before until the latest update. I also never turned on or off OpenGL before.

Anyway, thanks for your help.
Comment 4 Aron Budea 2019-04-13 00:53:53 UTC
Please locate your <user profile>/cache/opengl_device.log file, and attach it to the bug report, it'll give information on the GPU driver version you currently have.

How to find the user profile location is described here: https://wiki.documentfoundation.org/UserProfile#Expert_information
Comment 5 Steven 2019-04-13 12:13:31 UTC
Created attachment 150729 [details]
opengl_device.log file
Comment 6 Aron Budea 2019-04-19 01:13:46 UTC
Thanks Steven! The date of the driver is quite old, 9-23-2016, I'd try to find an updated driver package on Intel's site (or the notebook's manufacturer's, if it's a notebook).