Bug 126774 - Installation of LO 6.3.0 doesn't run
Summary: Installation of LO 6.3.0 doesn't run
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
6.3.0.4 release
Hardware: x86-64 (AMD64) other
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-08-08 15:34 UTC by Graeme Gemmill
Modified: 2020-05-21 03:43 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
strace output of launch of soffice from /opt/libreoffice6.3/program (46.37 KB, text/plain)
2019-08-08 15:34 UTC, Graeme Gemmill
Details

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Description Graeme Gemmill 2019-08-08 15:34:32 UTC
Created attachment 153237 [details]
strace output of launch of soffice from /opt/libreoffice6.3/program

Installed under Mageia 7. Launching soffice or swriter gives splash screen for a second or so then nothing.
strace output attached.
Comment 1 Marc Pare 2019-08-10 15:25:16 UTC
I can confirm this happens. 

In fact, I reported this here with my strace [https://bugs.documentfoundation.org/show_bug.cgi?id=126440]. 

No doubt the same issue. 

Note that the LibreOffice version 6.1.x.x install and work properly. So it is something inherent in the 6.2 and 6.3 series that has changed that make it unworkable on Mageia7.

Marc
Comment 2 Graeme Gemmill 2019-08-29 15:01:26 UTC
Sorry to disagree with Marc Pare, but I have no problem with 6.2:
Build ID: 6.2.3.2-3.mga7
Everything working as expected.
Comment 3 Graeme Gemmill 2019-09-12 10:49:53 UTC
6.3.1 doesn't work either - short splash of LibreOffice then nothing.
Comment 4 Marc Pare 2019-10-21 05:09:04 UTC
(In reply to Graeme Gemmill from comment #2)
> Sorry to disagree with Marc Pare, but I have no problem with 6.2:
> Build ID: 6.2.3.2-3.mga7
> Everything working as expected.

Hi Graeme,

Is the version of LibreOffice you say works come from the LibreOffice downloads page, and, where you installed yourself? Or, are you saying the Mageia repository LibreOffice 6.2 works? -- which it does.

The issue is that, if we want to test any versions of LibreOffice from the LibreOffice site, they do not work. Linux distro versions of LibreOffice usually work well if the Linux distro packagers have done a good job of it.

If we can't install the LibreOffice downloads or dev versions of LibreOffice, then the Mageia distro people won't be able to help with any QA or code work etc. 

I wonder if any other people using either a .deb or .rpm linux distro have tested to see if the LibreOffice download versions work?

Marc
Comment 5 Marc Pare 2019-10-21 05:32:51 UTC
I notice that this discussion is related to bug 126440. I left a note on that bug as to a possible answer to the reason for the failure.

Perhaps these 2 could be combined?

Marc
Comment 6 Xisco Faulí 2019-10-21 11:37:55 UTC
Hi Graeme Gemmill,
Does it work if you launch LibreOffice from commandline with SAL_USE_VCLPLUGIN=gtk3 soffice ?
Comment 7 QA Administrators 2020-04-20 03:39:26 UTC Comment hidden (obsolete)
Comment 8 QA Administrators 2020-05-21 03:43:07 UTC
Dear Graeme Gemmill,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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