Bug 126861 - Executing Help > Check for Updates.... crashes
Summary: Executing Help > Check for Updates.... crashes
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.1.6.3 release
Hardware: x86 (IA32) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-08-12 19:53 UTC by Gary
Modified: 2019-09-02 18:35 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:

Attachments
Image of what the crash looks like after I move the dialog box (89.58 KB, image/png)
2019-08-12 19:56 UTC, Gary 		Details
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Description Gary 2019-08-12 19:53:26 UTC 
Description:
Whether or not a document is opened, executing Help > Check for Updates.... crashes Writer, Calc.

Win7/32
Version: 6.1.6.3
Build ID: 5896ab1714085361c45cf540f76f60673dd96a72
CPU threads: 4; OS: Windows 6.1; UI render: default; 
Locale: en-US (en_US); Calc: group threaded



Steps to Reproduce:
1. Open one of the LibreOffice applications
2. Select Help menu
3. Select Check for Updates 

Actual Results:
application crashes

Expected Results:
Check for updates.


Reproducible: Always


User Profile Reset: Yes



Additional Info:
OpenGL checked or not checked--doesn't matter--crash still occurs.
Comment 1 Gary 2019-08-12 19:56:57 UTC 
Created attachment 153328 [details]
Image of what the crash looks like after I move the dialog box
Comment 2 Roman Kuznetsov 2019-08-12 20:05:37 UTC 
please try:
1. retest it with clean user profile or
2. install LibreOffice 6.3 and try retest it
Comment 3 Gary 2019-08-12 20:25:06 UTC 
I did the user profile rest.  I'll download 6.3 when I get a chance, install that and see what happens.  Thanks.
Comment 4 Gary 2019-08-13 23:06:54 UTC 
Error still occurs with Version: 6.3.0.4 (x86)
Comment 5 QA Administrators 2019-08-19 07:10:04 UTC Comment hidden (obsolete)
Comment 6 Xisco Faulí 2019-08-19 08:07:47 UTC 
Could you please paste the info from Help - about LibreOffice ?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' once the information has been provided
Comment 7 Gary 2019-08-19 10:26:58 UTC 
Version: 6.3.0.4 (x86)
Build ID: 057fc023c990d676a43019934386b85b21a9ee99
CPU threads: 4; OS: Windows 6.1; UI render: default; VCL: win; 
Locale: en-US (en_US); UI-Language: en-US
Calc: threaded
Comment 8 QA Administrators 2019-09-02 09:38:56 UTC Comment hidden (obsolete)
Comment 9 Gary 2019-09-02 18:15:42 UTC 
The bug stopped happening.  I don't know if it's voodoo or rebooting Windows or what, so unless this happens to someone else, then close the bug?
Comment 10 Roman Kuznetsov 2019-09-02 18:35:20 UTC 
(In reply to Gary from comment #9)
> The bug stopped happening.  I don't know if it's voodoo or rebooting Windows
> or what, so unless this happens to someone else, then close the bug?

closed as WFM by Comment 9