Description: I don't know if this is a bug I was using LO 6.3.2.2 in Mageia 6 installed via rpm package. I upgraded to Mageia 7 and reinstalled the 6.3.2.2 package and LO would not open. log shows: Sep 26 19:44:38 localhost kernel: [ 7586.046114] soffice.bin[14961]: segfault at 1110 ip 0000000000001110 sp 00007ffc4e6d18a8 error 14 in soffice.bin[400000+1000] Sep 26 19:44:55 localhost kernel: [ 7603.329907] soffice.bin[15719]: segfault at 1110 ip 0000000000001110 sp 00007ffe959cd448 error 14 in soffice.bin[400000+1000] Sep 26 19:48:06 localhost kernel: [ 7793.662394] soffice.bin[22440]: segfault at 1110 ip 0000000000001110 sp 00007ffe927d4cd8 error 14 in soffice.bin[400000+1000] Sep 26 19:48:28 localhost kernel: [ 7816.262599] soffice.bin[23212]: segfault at 1110 ip 0000000000001110 sp 00007ffef72dc248 error 14 in soffice.bin[400000+1000] Sep 26 19:54:38 localhost kernel: [ 8185.916143] soffice.bin[6862]: segfault at 1110 ip 0000000000001110 sp 00007ffe8f82a348 error 14 in soffice.bin[400000+1000] Sep 26 19:54:57 localhost kernel: [ 8204.709825] soffice.bin[7822]: segfault at 1110 ip 0000000000001110 sp 00007fffb10705a8 error 14 in soffice.bin[400000+1000] Sep 26 19:55:14 localhost kernel: [ 8221.904665] soffice.bin[8656]: segfault at 1110 ip 0000000000001110 sp 00007ffcacce2f78 error 14 in soffice.bin[400000+1000] Sep 26 20:14:54 localhost kernel: [ 9402.207355] soffice.bin[29007]: segfault at 1110 ip 0000000000001110 sp 00007ffeecc5d4f8 error 14 in soffice.bin[400000+1000] The LO 6.2.3.2 packaged from the distro does work, but no the 6.3.2 downloaded from libreoffice.org Steps to Reproduce: 1.install 6.3.2 2.Run it from console or from gui menu 3.shows it is starting to load, then crashes without an error message Actual Results: LO fails to open Expected Results: I should open LO Reproducible: Always User Profile Reset: Yes Additional Info:
Linux LO packages from official dispo are more for package maintainers. Indeed, you must deal with dependencies. If you still want to give a try, first take a look to: https://wiki.documentfoundation.org/QA/FirstSteps then if it still crashes, you can retrieve a stracktrace (see https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace)
Created attachment 154601 [details] gbtrace.log from crash Per https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace) here is the gbtrace.log
Created attachment 154602 [details] strace.log of crash here is the strace.log
Here are the logs. I am not sure if you were trying to tell me that the issue was with the package maintainers of my distro. the package that failed comes from libreoffice.org directly. I had already done the suggestions athttps://wiki.documentfoundation.org/QA/FirstSteps before I submitted this issue.
(In reply to leon244@comcast.net from comment #2) > Created attachment 154601 [details] > gbtrace.log from crash > > Per > https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU. > 2FLinux:_How_to_get_a_backtrace) here is the gbtrace.log You must type "c" or "continue" until you get something else than: "...?? ()"
(In reply to leon244@comcast.net from comment #4) > Here are the logs. > I am not sure if you were trying to tell me that the issue was with the > package maintainers of my distro. > the package that failed comes from libreoffice.org directly. > > I had already done the suggestions > athttps://wiki.documentfoundation.org/QA/FirstSteps before I submitted this > issue. I don't know Mageia, I use Debian testing. To install LO, I typed something like apt-get install libreoffice, it checks dependencies, then retrieve all the packages. Again Linux LO package from https://www.libreoffice.org/download/download/ are more for maintainers.
(In reply to leon244@comcast.net from comment #3) > Created attachment 154602 [details] > strace.log of crash > > here is the strace.log strace is different from backtrace/stacktrace. However, sometimes an strace may also be useful.
I appreciate your efforts, but I am over my head with this. Let's just cancel the bug report.
No pb, you choose.
works fine here in mga7 on both intel based laptop as well as AMD based desktop (with respective internal graphics) with gnome desktop. first things to try is safe-mode (run "libreoffice6.3 --safe-mode" from terminal - and if that works try clearing out the user-profile (use the backup function from the dialog or manually move ~/.config/libreoffice/4 to a safe place if you did customize LibreOffice) If that still doesn't work, try do disable all theming/desktop-integration by running "SAL_USE_VCLPLUGIN=gen libreoffice6.3" from terminal, again optionally with the --safe-mode switch.
running "SAL_USE_VCLPLUGIN=gen libreoffice6.3" solves the issue for now. 6.3 opens and runs without the --safe-mode switch. It generated a crash report which is at https://crashreport.libreoffice.org/stats/crash_details/65bc7bdc-df82-447b-b706-6832719d2453.
Crashreport shows nvidia and OpenGL. Quite weird since you already followed https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_.28OpenGL.29, so you must have tried to disable OpenGL. No idea then.
most interesting. OpenGL was off and I turned it on just now and it makes no difference whether it is on or off.