Bug 127915 - chapters numbering wrong when opening a word document
Summary: chapters numbering wrong when opening a word document
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: All Mac OS X (All)
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: Chapter-Numbering DOCX-Bullet-Number-Outline-Lists
  Show dependency treegraph
Reported: 2019-10-01 20:20 UTC by Maurizio
Modified: 2020-05-01 03:42 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Maurizio 2019-10-01 20:20:04 UTC
When opening in Writer a Word document (extension .docx) the sub-chapters numbering gets wrong. Instead of starting according to the chapter (e.g. 3.1, 3.2, 3.3) the numbering follows the chapter 1 "order"; chapter 3 may therefore contain subchapter 1.6 instead of its subchapter 1 etc.

Steps to Reproduce:
N.A. It happens with docs written by a third party

Actual Results:

Expected Results:

Reproducible: Sometimes

User Profile Reset: No

Additional Info:
it happens with docs from external parties. It does not happen opening the same document with NeoOffice (That is based on the same Libre Office origin) or with Polaris Office
Comment 1 Dieter 2019-10-02 16:43:16 UTC
Maurizio, thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. 
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
(Please note that the attachment will be public, remove any sensitive information before attaching it)
Comment 2 QA Administrators 2020-03-31 03:30:30 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2020-05-01 03:42:47 UTC
Dear Maurizio,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team