Description: On clicking on the main menu bar items (in French : Fichier, Edition, Affichage...) only empty menus appear (two layers, the upper one has in the center one grey triangle upwards and the bottom one has a black triangle downwards). It happened soon after starting a session, I only pasted some data from an editor (plain text, 50 lines). The problem remains after restarting the program. I can't check the version I have with the 'help' menu ; in the Programs directory, I can see it is LibreOffice 6.2, dated 25 feb. 2019. I can use the icons of the other bars, and their hints appear when hovering over them (New, Open, Save...) Steps to Reproduce: 1. Pb appeared early in the session, I only had time to paste data in text format... 2. 3. Actual Results: The main top menu bar gives me access to empty flying windows as described above. Using shortcuts (ALT+D, Alt + F...) opens the same empty flying window. Hovering in the middle of one such window highlights a blue line ; clicking then triggers something (for Help, it opens the windows saying Help is not installed on my PC ; for Format it opens a second similarly empty menu) Expected Results: Accessing Menus... Reproducible: Sometimes User Profile Reset: No Additional Info: I made a screenshot, but have not found any "Add an Attachment" option. I'll probably download a new version right now. I can' try resetting my user profile, since I can't access Help menu.
Created attachment 154708 [details] Screen shot with empty menu
Could you please paste the info from Help - about LibreOffice ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the information has been provided
As written in the bug report, I could not access the Help menu... However, I found the installer.exe still on my PC : LibreOffice_6.2.0_Win_x64 (25/02/2019) Just after sending the report, I've installed a more recent version : LibreOffice_6.2.7_Win_x64 (02/10/2019)... I was able to work with it, but unfortunately the same problem occurs again right now, as soon as the software starts...
(In reply to christine.poulard from comment #0) > I can' try resetting my user profile, since I can't access Help menu. Just remove user folder from Windows Explorer (or some better one like Double Explorer): https://wiki.documentfoundation.org/UserProfile#Resolving_corruption_in_the_user_profile
After investigations by JBFaure : if I shut my 2nd screen down, then the menus correctly appear.
[Automated Action] NeedInfo-To-Unconfirmed
Do you have OpenGL turned on in Options-View? Please also try to turn it off. And also try rofile reset. So far this looks like a duplicate of bug 99521. If not please explain and feel free to set Unconfirmed. *** This bug has been marked as a duplicate of bug 99521 ***