Bug 127931 - Crash in: ig9icd64.dll
Summary: Crash in: ig9icd64.dll
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.3.1.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-10-02 16:23 UTC by Mike McCallister
Modified: 2019-10-02 17:31 UTC (History)
2 users (show)

See Also:
Crash report or crash signature: ["ig9icd64.dll"]

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Description Mike McCallister 2019-10-02 16:23:27 UTC 
This bug was filed from the crash reporting server and is br-f253d9b1-4397-4bd5-a294-79e1405920bf.
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I had a document open while the Dell Support Assistant was installing new Intel UHD Graphics 600 and P600 series Legacy Driver (also Intel wifi and bluetooth drivers). The screen went dark momentarily and then returned, but the document had crashed. It was successfully recovered.

Additional system details: Dual Dell monitors; all active applications moved to the primary monitor. VMware Workstation Pro also active, one active VM (openSUSE Leap 15.1) also crashed.
Comment 1 Aron Budea 2019-10-02 16:40:50 UTC 
Does the crash happen during normal usage, or only during driver installation? If the latter, users tend to be advised to close running programs while installers are running, so I wouldn't regard the crash out of ordinary.
Comment 2 Julien Nabet 2019-10-02 17:31:22 UTC 
Agreed with Aron. So let's put this one to WFM.

Anyway, you may follow this link:
https://wiki.documentfoundation.org/QA/FirstSteps
and if you reproduce this (without talking about another driver update during LO session), don't hesitate to reopen this tracker.