Bug 128549 - Crash when Export as png (MacOS Catalina)
Summary: Crash when Export as png (MacOS Catalina)
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
6.3.2.2 release
Hardware: x86-64 (AMD64) macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Graphics-Export
  Show dependency treegraph
 
Reported: 2019-11-02 13:19 UTC by Arjan
Modified: 2023-10-17 03:14 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
This popup is shown a few seconds after pressing 'Save' (30.92 KB, image/png)
2019-11-02 13:20 UTC, Arjan
Details

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Description Arjan 2019-11-02 13:19:11 UTC
Description:
It is not possible to export a selected area as png

Steps to Reproduce:
1. Selet an area
2. File -> Export... Filetype -> PNG
3. Save

Actual Results:
Crash. The export is not done.

Expected Results:
The selected area exported as png


Reproducible: Always


User Profile Reset: No



Additional Info:
Version: 6.3.2.2
Build ID: 98b30e735bda24bc04ab42594c85f7fd8be07b9c
CPU threads: 4; OS: Mac OS X 10.15.1; UI render: default; VCL: osx; 
Locale: nl-NL (nl_NL.UTF-8); UI-Language: en-US
Calc: threaded
Comment 1 Arjan 2019-11-02 13:20:55 UTC
Created attachment 155464 [details]
This popup is shown a few seconds after pressing 'Save'
Comment 2 Libomark 2019-11-02 15:37:20 UTC Comment hidden (off-topic)
Comment 3 Roman Kuznetsov 2019-11-02 18:28:09 UTC
I can confirm it in

Version: 6.4.0.0.alpha1+
Build ID: 80109586e6cb6d3e2e0a53a9079c3125ec9b8368
CPU threads: 4; OS: Mac OS X 10.15.1; UI render: default; VCL: osx; 
Locale: ru-RU (ru_RU.UTF-8); UI-Language: en-US
Calc: threaded

but LO crashed not every time when I tried export to PNG
Comment 4 Xisco Faulí 2019-11-14 14:14:28 UTC
I tried like 10 times, I could only reproduce it once

Version: 6.4.0.0.alpha1+
Build ID: a0ebc6f898992dbc0da9f252911da867dfdfd741
CPU threads: 8; OS: Mac OS X 10.14.6; UI render: default; VCL: osx; 
Locale: en-US (en_ES.UTF-8); UI-Language: en-US
Calc: threaded
Comment 5 Arjan 2019-11-14 14:19:44 UTC
(In reply to Xisco Faulí from comment #4)
> I tried like 10 times, I could only reproduce it once
> 
> Version: 6.4.0.0.alpha1+
> Build ID: a0ebc6f898992dbc0da9f252911da867dfdfd741
> CPU threads: 8; OS: Mac OS X 10.14.6; UI render: default; VCL: osx; 
> Locale: en-US (en_ES.UTF-8); UI-Language: en-US
> Calc: threaded
This is a different Mac OS X. On 10.15.1 is crashes all the time. The application is not usable. Please increase the Severity / Priority back again. Thanks.
Comment 6 eisa01 2020-05-23 10:42:10 UTC
Do you still have this issue?

Are you using a standard or admin user account?
Have you installed a language pack?

Does the issue go away if you grant LO full disk access in system preferences (security & privacy)?
Comment 7 QA Administrators 2022-09-23 04:31:03 UTC Comment hidden (obsolete)
Comment 8 eisa01 2023-03-19 10:11:11 UTC
This is many years old now, do you still see the issue on latest 7.5?
Comment 9 QA Administrators 2023-09-16 03:22:01 UTC Comment hidden (obsolete)
Comment 10 QA Administrators 2023-10-17 03:14:01 UTC
Dear Arjan,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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