Description: Opening any LibreOffice Writer files take approximately 10 seconds every time (from a former 1 second). This always happens regardless of the filesize, and has been happening for every version since 6.0.7+ to 6.2.8 (which is the version I'm using now). Version 6.0.7 was the last version, that opened the files without any delay (which means within 1 second). I noticed however that when I cut off the internet, the issue doesn't happen anymore. Then even 6.2.8 starts up within 1 second. My assumption is, that LibreOffice checks something related to the internet on startup. This may be updates or something else. Someone on Stackoverflow wrote it could be searching for a Network printer or so. Steps to Reproduce: 1. Create any LibreOffice Writer file, Save and Close 2. Doubleclick file to open it 3. Wait... Actual Results: File opens after approximately 10 seconds Expected Results: File should open after 1 seconds Reproducible: Always User Profile Reset: No Additional Info: I'm assuming the issue is caused by LibreOffice searching something internet-related (updates, network printer). When I cut off internet, the file immediately opens. This issue only happens when no other LibreOffice files are open. When you already have another LibreOffice file open, additional files will open immediately. The issue also happens not only on Writer, but also when starting up the LibreOffice "Main Application" (the main application which has a side menu to create different LibreOffice documents). This application starts up, shows the gray background (but without the side bar) - but there is again 10 seconds delay - until the sidebar appears and you can click anything.
I forgot to add: this issue also happens on a fresh Windows 7 and LibreOffice installation. So there can't be any conflicting profiles.
Thank you for reporting the bug. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version. Change to RESOLVED WORKSFORME, if the problem went away.
As requested I tried out the new versions. Unfortunately the issue still persists: 6.3.3 -> also has the 10 second delay 6.4.0.0.beta1 -> also has the 10 second delay To verify my previous observations I re-installed older versions again: 6.0.7.3 -> no delay, immediately starts up! 6.1.0.1 -> has the 10 second delay. This is actually the first occurrence of this issue (though I didn't try the alphas and betas before). Again the issue only happens if I'm connected to the internet. If I disable the internet connection it has no delays and immediately starts up. (6.0.7.3 always starts up immediately though, regardless if connected or not). I was using even older versions than 6.0.7.3 years ago and never had this issue. This issue must have been introduced somehow in 6.1.0. If it is somehow relevant how my computer accesses the Internet: it connects via a WLAN module to an Internet router. To cut my connection I just deactivate the WLAN module in Windows 7.
Hello! Good and bad news: The good news is, that I found the reason for the 10-second-delay-bug: In the LibreOffice Main Application or Writer go into the navigation bar "Extras"->"Internet"->"Proxy": The default value is "System". When I change this to "Manual" or "None", and then "Apply" it, the problem is solved! That means afterwards LibreOffice immediately starts up with no delays! I only tested this on 6.2.8, but I'm pretty sure it will work likewise on the higher versions. Note that the form was empty anyways, and I didn't use any proxy settings. It is just the proxy being set to "System" (which is the default value after fresh install), which causes the 10-second-delay. The bad news is, I found another bug right at this location: When I tried to reproduce the behaviour by setting the "Proxy" back to "System" - the "System" value wasn't applied. It remained stuck at "Manual" or "None". So actually applying these 3 different options is bugged as well. In order to reproduce the solution I had to delete the LibreOffice folder in AppData in Windows 7. After doing that the "Proxy" setting resetted back to "System" (and LibreOffice had again the 10-second-delay to start up, which again was solved by changing the proxy setting to "Manual" or "None"). I hope this information helps to address this years-long bugger :)
Small correction to previous message: The correct path is: navigation bar->Extras->Options->Internet->Proxy->Proxy-Server [options]
Hello, In the report you said 'I forgot to add: this issue also happens on a fresh Windows 7 and LibreOffice installation. So there can't be any conflicting profiles.' Did you change the value after installing LibreOffice ?
@Xisco: I didn't change any values after installing LibreOffice. I installed every LibreOffice cleanly and everytime before I installed another version of LibreOffice, I deleted the LibreOffice folder in AppData to remove all previously existing user data. This process I repeated yesterday for multiple LibreOffice version as described in Comment#4. However, I don't know if it's relevant, but whenever I (re-)installed LibreOffice I did not activate the checkbox for "Load LibreOffice on system startup". Besides - if you missed it - I could eventually nail down the cause of the 10-second-delay and found a workaround, as described in Comment#5. This workaround however should not be required, and I still see it as a bug.
Arrrgh... in my previous comment I wanted to reference Comment#3 and Comment#4
Since the information is spread through many comments I tried to summarize it here for easier lookup: Reproducing the issue: 1) Make a clean install of LibreOffice (also delete any possible existing user data in the AppData folder first). 2) Create a LibreOffice-Writer document, save and close it. 3) Also close any other running LibreOffice instances, including possible LibreOffice daemons running in the background. Then the following 2 cases will happen: When NOT CONNECTED to the internet (Everything is fine): Doubleclick Writer document to open-> ->Splashscreen with loading bar appears ->Loading bar finishes in 1-2 seconds ->Then Writer document displays When CONNECTED to the internet (annoying 10-second-delay will happen): Doubleclick Writer document to open-> ->Splashscreen with loading bar appears ->Loading bar finishes in 1-2 seconds ->Now it just hangs at this completed stage for an additional 10 seconds ->Then Writer document displays Further information and workaround: - The issue has first appeared in 6.1.0.1 and exists in all succeeding versions, including the latest version (6.4.0.0beta1). - The issue concerns not only LibreOffice-Writer but the LibreOffice Start Center as well. It seems to concern the LibreOffice application as a whole. - The issue is related to the LibreOffice Internet Proxy settings (Main Menu->Extras->Options->Internet->Proxy). - The default Internet proxy setting is set to "System". THIS seems to be cause of the issue. When changing this setting to "Manual" or "None", the 10-second-delay disappears. Further thoughts: The delay is very noticeable when you come from 6.0.7.3 or earlier versions, especially since it happens right at startup. This "inexplicable" slow startup might even deter people from upgrading to newer versions (in fact it continuously deterred me from doing that). If things are still unclear, please feel free to ask any further questions.
(In reply to schregenb.u from comment #4) > The bad news is, I found another bug right at this location: > > When I tried to reproduce the behaviour by setting the "Proxy" back to > "System" - the "System" value wasn't applied. It remained stuck at "Manual" > or "None". So actually applying these 3 different options is bugged as well. This is bug 33697
Now that we have the cause, this bug looks like a duplicate. Seems like System was default proxy setting long before 6.0. If not, it needs to have a specific proposal for a solution.
Dear schregenb.u, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Hello, I am not sure what other information I should provide. The bug (10 second-delay on startup) still exists, even in the latest version 7.1.1. My personal workaround is still the same, which is to go into the LibreOffice menus, into Extras->Options->Internet->Proxy, and set Proxy-Server to "None". Then there is no delay on startup anymore. I can always make the bug re-appear, when I delete the folder C:\Users\MyUserName\AppData\Roaming\LibreOffice My suggestion for a solution: Set the Proxy-Server setting to "None" by default on the next LibreOffice release. I don't know if this breaks any other network things in LibreOffice, but this would probably be the simplest.
Since this bug is long, could you please mark duplicate of bug 135754. Although later, it also has an info about simple/administrative user logon. I don't know why System is default for Proxy, but I may have seen in some bug a proposal to say to LO "do not connect to internet". Cannot find though. One more thing: do you have something in "Options-Online update" checked?
Hello! Something has changed. It is as if the bug has disappeared. When I now try to reproduce the bug by deleting the folder /AppData/Roaming/LibreOffice and then open LibreOffice documents again - there is no 10-second-delay anymore. And with no adjustments on the Internet-Proxy-Settings. I verified this observation by re-installing older versions down to 6.2.8.2 (where I originally reported the bug), and even then everything starts instantly now. With no adjustments on my side. The 10-second-delay is gone in all versions. Maybe this bug was an issue on the LO-Update-Server all along? Something must have been changed there and now all is good. I'm not sure this bug can't re-appear, but for now I would say the bug is gone and can be closed. I still marked it as duplicate of bug #135754, as the description from that is pretty much identical to mine. *** This bug has been marked as a duplicate of bug 135754 ***
The bug is back again. The previous magical disappearance was too good to be true... It's the same issue as before, with the difference it doesn't take 10 seconds, but only like 3 seconds. Every time I open a document, LibreOffice is probably trying to reach an online server for whatever purpose - maybe for a "Welcome Message" - and because of that it doesn't open the documents until getting an answer or a timeout. In fact when the bug disappeared some weeks ago I suddenly received LibreOffice welcome messages when opening files - which I didn't receive before. The delay is not much, but still noticeable. The thing is, this delay can change depending how much time it takes to reach the LibreOffice-Online-Server and get a response from it (or a timeout). Opening files shouldn't be dependent on that. The only way to solve the issue is once again to go into "Proxy" and set it from "System" to "None". Then every documents opens instantly again. Funnily enough - once that is done, and reverted back (from "None" to "System"), the files can be opened without delay. So it's like the default Proxy Settings blocks something, but changing it back and forth solves the blockage. (To answer another previous question: enabling or disabling LibreOffice Online-Update settings does not change anything. The bug can only be fixed by changing the LibreOffice Internet Proxy Settings.)
Addition to the last message: I found out that the reason why files are opening immediately, even after changing the Proxy Settings back from "None" to "System" (which should make the delay on fileopenings re-appear), is, that the setting doesn't change back anymore. It remains locked at "None" - and which can only be seen when restarting LibreOffice. It can't be changed back (except deleting the User files in AppData). Anyways, something is clearly off in that matter. Maybe the proxysettings revert-failure and the delay-bug on fileopenings are also somehow connected.
(In reply to schregenb.u from comment #16) > The bug is back again. The previous magical disappearance was too good to be > true... As far as I can see, it has been marked as duplicate of bug 135754. I think, this is still valid. Please explain, if you don't agree and please add your comments and observations to bug 135754, if you agree, that it is a duplicate. *** This bug has been marked as a duplicate of bug 135754 ***
I did mark that as duplicate previously, but in hindsight I think it was a mistake. I'd like to revert that "duplicate" mark. Reasons: A) The description of the specific bug #135754 applies to proxysettings, which were manually filled out in the proxysettings, and then produced the issue, while in my case the bug is already there without manually filling out any proxysettings. B) The issue in bug #135754 could technically be caused by the customised proxy server, while in my case this option can be ruled out (because I didn't manually configure anything). Technically there could be 2-3 different bugs causing these issues: 1) bug with manually entering proxysettings and custom proxy servers 2) bug with proxysettings failing to apply various settings (System, Manual, None) 3) bug with LibreOffice trying to reach the LO-Server before opening files In my bug case I mainly focused on (3), which I think is the main cause of the delay. But this does not necessarily have to do something with (1) and (2), which were reported in #135754. There are similarities, but they are also different enough, so I can't declare them as duplicates with good conscience anymore.
Version: 7.2.2.2 / LibreOffice Community Build ID: 20(Build:2) CPU threads: 8; OS: Linux 5.11; UI render: default; VCL: gtk3 Locale: es-DO (it_IT.UTF-8); UI: it-IT Ubuntu package version: 1:7.2.2~rc2-0ubuntu0.20.04.1~lo1 Calc: threaded confirmed
Version: 7.2.2.2 / LibreOffice Community Build ID: 20(Build:2) CPU threads: 8; OS: Linux 5.11; UI render: default; VCL: gtk3 Locale: es-DO (it_IT.UTF-8); UI: it-IT Ubuntu package version: 1:7.2.2~rc2-0ubuntu0.20.04.1~lo1 Calc: threaded I have a delay when closing a document, too: When I hit ctl-w, LO gets unresponsive for about 5 seconds.
Thanks for reporting this issue. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
I've been using a newer version (7.3.3.2) for 2-3 weeks and didn't encounter the bug yet. But then the version where it originally appeared (6.2.8.2) also works again. As assumed before it probably relates to some kind of server check - which may have been fixed on the server side for now (although I thought the same last year and then the bug reappeared after a month). Yet I have to say keeping this bugreport open is a bit tiring - especially because of its irregular behaviour. Thus I'm for closing it until it becomes a real problem. But as said, for the past couple of weeks there was no problem, so I marked it as resolved. P.S.: I never encountered the bug mentioned by Paolo Benvenuto (which may be something entirely different).