Bug 129031 - distorted lines
Summary: distorted lines
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.2.0.1 rc
Hardware: Other Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 129073 (view as bug list)
Depends on:
Blocks:
 
Reported: 2019-11-26 07:29 UTC by Jochen
Modified: 2021-01-31 04:48 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
It is a template for my correspondence (no private data) (13.22 KB, application/x-zip-compressed)
2019-11-26 07:38 UTC, Jochen
Details
screenshot (64.86 KB, image/png)
2019-12-11 08:31 UTC, Ahmad Haris
Details
screenshot2 (65.80 KB, image/png)
2019-12-11 08:37 UTC, Ahmad Haris
Details

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Description Jochen 2019-11-26 07:29:58 UTC
Description:
Some lines of the letter template for my correspondence (privat.odt) are written one above the other since the version of LibreOffice 6.2 or later. The problem is the countless documents that were created earlier and are now illegible. That's why I returned to version 4.4.3.2. If you give me a E-Mail-adress, I send you an screenshot and the original file. Thank you!


Actual Results:
see above

Expected Results:
see above


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
Comment 1 Jochen 2019-11-26 07:38:17 UTC
Created attachment 156121 [details]
It is a template for my correspondence (no private data)

My english is very bad. I wood like to send you also the screenshot file.
Comment 2 Xisco Faulí 2019-11-26 11:02:20 UTC
I can't reproduce it in

Version: 6.5.0.0.alpha0+
Build ID: d6e2d624a124454fa4ac80cb30a924571a609101
CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk3; 
Locale: ca-ES (ca_ES.UTF-8); UI-Language: en-US
Calc: threaded

Could you pleae attach the screenshot ?
Comment 3 Xisco Faulí 2019-11-28 11:34:39 UTC
Screenshot attached here: https://bugs.documentfoundation.org/attachment.cgi?id=156162
Comment 4 Xisco Faulí 2019-11-28 11:35:02 UTC
*** Bug 129073 has been marked as a duplicate of this bug. ***
Comment 5 Xisco Faulí 2019-11-28 11:35:34 UTC
Hi Jochen,
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 6 Jochen 2019-12-02 08:02:50 UTC
Even with version 6.3 and 6.4 Alpha of LibreOffice (safe mode, resetting the user profile), the problem arises with the distorted lines. Only if I start Windwos in safe mode, everything is okay. However, I'm handicapped in this mode (no internet, no printing possible).
Comment 7 QA Administrators 2019-12-03 03:33:06 UTC Comment hidden (obsolete)
Comment 8 Ahmad Haris 2019-12-11 08:31:53 UTC
Created attachment 156468 [details]
screenshot
Comment 9 Ahmad Haris 2019-12-11 08:32:50 UTC
It's seems okay in me https://bug-attachments.documentfoundation.org/attachment.cgi?id=156468

Version: 6.3.3.2.0+
Build ID: 6.3.3.2-7.fc31
CPU threads: 8; OS: Linux 5.3; UI render: default; VCL: gtk3; 
Locale: en-US (en_US.UTF-8); UI-Language: en-US
Calc: threaded
Comment 10 Ahmad Haris 2019-12-11 08:37:41 UTC
Created attachment 156470 [details]
screenshot2
Comment 11 Ahmad Haris 2019-12-11 08:38:38 UTC
It's also okay on master https://bugs.documentfoundation.org/attachment.cgi?id=156470

Version: 6.4.0.0.alpha1+
Build ID: 47ce1d70a287c2e652603ba6810a6bb6745338bf
CPU threads: 8; OS: Linux 5.3; UI render: default; VCL: gtk3; 
TinderBox: Linux-rpm_deb-x86_64@86-TDF, Branch:master, Time: 2019-11-06_11:54:25
Locale: en-US (en_US.UTF-8); UI-Language: en-US
Calc: threaded
Comment 12 Jochen 2019-12-17 07:39:04 UTC
Hi,
it is clear that the lines are output correctly under Linux, because it also works in Windows in safe mode; but not under Windows 7 or 10 in normal mode and most users still work with this operating system. Try it yourself.
The problem is now narrowed down: Everything is okay up to version 5.3.7.2 of LibreOffice. From version 5.4 the distorted lines appear. Perhaps there is someone among the developers / programmers of LibreOffice who can take a look at the change in the program code for screen output between versions 5.3.7.2 and 5.4.
Comment 13 QA Administrators 2019-12-18 03:36:39 UTC Comment hidden (obsolete)
Comment 14 Jochen 2020-01-16 07:28:52 UTC
I still miss feedback from you about the bug "distorted lines" (sea the message from 2019-12-17)
Comment 15 QA Administrators 2020-01-17 03:36:49 UTC Comment hidden (obsolete)
Comment 16 Buovjaga 2020-04-30 18:41:23 UTC
Looks fine for me on Win 10 normal mode.

What if you turn this off: Tools - Options - LibreOffice - View - Use OpenGL for all rendering

(In your description you said "OpenGL enabled: Yes")

Version: 7.0.0.0.alpha0+ (x64)Build ID: 5063669a17538ea353e34ab0990363399d34f4f4CPU threads: 4; OS: Windows 10.0 Build 18362; UI render: default; VCL: win; Locale: fi-FI (fi_FI); UI-Language: en-USCalc: threaded
Comment 17 Buovjaga 2020-07-03 18:45:09 UTC
Reporter sent me a private email (which should never be done!): "Sorry, but also under LibreOffice 7.0.0.0 Beta1_x64. and Windows10 with OpenCL or without the bug is present."

I wasn't talking about OpenCL, but OpenGL. Please confirm.
Comment 18 QA Administrators 2020-12-31 03:47:44 UTC Comment hidden (obsolete)
Comment 19 QA Administrators 2021-01-31 04:48:47 UTC
Dear Jochen,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp