Bug 129307 - Trying to Open Calc Spreadsheet 'JSL EXCELTEMPLATE.ots does not exist' Pops Up
Summary: Trying to Open Calc Spreadsheet 'JSL EXCELTEMPLATE.ots does not exist' Pops Up
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
6.3.3.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-12-10 11:32 UTC by ajikan
Modified: 2020-07-10 03:48 UTC (History)
2 users (show)

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Description ajikan 2019-12-10 11:32:48 UTC
Description:
Clicking Calc Spreadsheet under Create: This pops up:

C:\Users\Owner\AppData\Roaming\LibreOffice\4\user\template\JSL EXCELTEMPLATE.ots does not exist

When I click OK to close pop up a normal Calc Spreadsheet opens. For Writer Doc/Impress/Draw/Math/Base there's no pop up and they all open normally.
Referencing this [https://bit.ly/2qeTTyY] I have run Calc Spreadsheet in Safe Mode's [Restore from backup] [Configure] [Extensions] [Reset to factory settings] [Advanced] with all boxes ticked/unticked in each Safe category. In Safe the Calc Spreadsheet bug is not repeated. I've reset my entire user profile. In Restart/Normal the Calc Spreadsheet bug is repeated. 

Steps to Reproduce:
1. Click to open Calc Spreadsheet

2. Spreadsheet should open in normal mode. 





Actual Results:
1.Clicked to open Calc Spreadsheet
2.'C:\Users\Owner\AppData\Roaming\LibreOffice\4\user\template\JSL EXCELTEMPLATE.ots does not exist' pops up.
3.Clicked OK to close pop up and a normal spreadsheet opens. 
4.Ran Calc Spreadsheet in Safe Mode's [Restore from backup] [Configure] [Extensions] [Reset to factory settings] [Advanced] with all boxes ticked/unticked in each Safe category. In Safe the Calc Spreadsheet bug is not repeated. In Restart/Normal the Calc Spreadsheet bug is repeated. I've reset my  user profile and bug not resolved.  

Expected Results:
Calc Spreadsheet should open in normal mode without error pop up. 


Reproducible: Always


User Profile Reset: Yes



Additional Info:
Comment 1 Julien Nabet 2019-12-11 10:02:22 UTC
I agree with Mike Kaganski from your link, are you sure you renamed your LO profile? (see https://wiki.documentfoundation.org/UserProfile#Windows to check location).
Comment 2 QA Administrators 2020-06-09 03:43:32 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2020-07-10 03:48:15 UTC
Dear ajikan,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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