Bug 129955 - windows xp update (5.1.2.2->5.5.7.2) crashes
Summary: windows xp update (5.1.2.2->5.5.7.2) crashes
Status: RESOLVED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
5.4.7.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-01-12 12:08 UTC by flurmy
Modified: 2020-01-12 14:05 UTC (History)
1 user (show)

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Description flurmy 2020-01-12 12:08:15 UTC
I'm still using Windows XP and I am running LibreOffice 5.1.2.2.
I tried to update to the last version available for XP (5.4.7.2) so I downloaded it here:
https://downloadarchive.documentfoundation.org/libreoffice/old/5.4.7.2/win/x86/LibreOffice_5.4.7.2_Win_x86.msi
After having choosed typical/personalized (no matter which one), the installer crashes.
Crash message:
---------------------------
LibreOffice 5.4.7.2 - msiexec.exe - Application error
---------------------------
The instruction at "0x67226930" addressed the memory at "0x67226930". The memory can not be "written".

I tried installing 5.4.7.2 on a clean XP machine and it worked fine.

I understand that this version is old and development is closed, but it seems a joke not being able to to reach the last available version.
Comment 1 flurmy 2020-01-12 12:48:51 UTC
While my computer keeps crashing, I tried installing 5.1.2.2 on a clean machine then upgrading to 5.4.7.2 and it went ok. I don't understand.
I'll try by uninstalling 5.1.2.2 then installing 5.4.7.2.
Comment 2 Julien Nabet 2020-01-12 12:55:41 UTC
Did you try to uninstall 5.1.2.2 first?

Here are 2 links which may help:
https://bugs.documentfoundation.org/show_bug.cgi?id=129087#c2
https://bugs.documentfoundation.org/show_bug.cgi?id=129087#c4
Comment 3 flurmy 2020-01-12 13:07:07 UTC
I tried a restore, but the program (version 5.1.2.2) asks for the file LibreOffice_5.1.2_Win_x86.msi instead of LibreOffice_5.1.2.2_Win_x86.msi.

I uninstalled 5.1.2.2 and tried to install 5.4.7.2: crash.

I tried to install LibreOffice_5.4.4.1_Win_x86.msi and I got "Windows Vista or newer is needed". (!)

Trying to reinstall 5.1.2.2 I get the very same crash.

It looks a lot like a problem of msiexec.exe.
Comment 4 flurmy 2020-01-12 14:05:45 UTC
Yes, indeed.
Reinstalled WindowsXP-KB942288-v3-x86.exe (i.e. Microsoft installer) and all went fine.
Sorry.