Bug 130281 - Crash in: libc-2.30.so
Summary: Crash in: libc-2.30.so
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
6.4.0.3 release
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-01-30 08:14 UTC by Jacques Beckand
Modified: 2020-05-03 08:27 UTC (History)
3 users (show)

See Also:
Crash report or crash signature: ["libc-2.30.so"]


Attachments
Presentation (8.03 MB, application/vnd.oasis.opendocument.presentation)
2020-01-30 13:30 UTC, Jacques Beckand
Details

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Description Jacques Beckand 2020-01-30 08:14:33 UTC
This bug was filed from the crash reporting server and is br-1b1a0a4c-4cfc-46fb-9597-5322a7a6b5cb.
=========================================
Crash when slideshow displays a slide with embedded audio
Comment 1 Kevin Suo 2020-01-30 11:48:12 UTC
(In reply to Jacques Beckand from comment #0)

> Crash when slideshow displays a slide with embedded audio
Could you provide a test document with which we can reproduce this bug?
Comment 2 Jacques Beckand 2020-01-30 13:30:43 UTC
Created attachment 157530 [details]
Presentation

Presentation with embedded audio causing crash when slideshow tries to display the slide containing the audio file
Comment 3 Jacques Beckand 2020-01-30 13:36:39 UTC
One additional clue: 
-the LibreOffice package causing the problem was installed with the .deb files provided on the LO site, using "sudo dpkg -i *.deb" to install all of them.
-I uninstalled the complete LibreOffice package and installed it via the Flatpak route.
-Using the Flatpak installed version, the problem disappears

So it looks like something happening solely when installing the deb files provided on the Download page of the LibreOffice web site.
Comment 4 Kevin Suo 2020-01-30 14:28:51 UTC
(In reply to Jacques Beckand from comment #3)
Would you copy-paste the information on "Help > About LibreOffice" dialog on which you can reproduce the bug?

It may be related to some system libraries. The flatpak package may be using different libraries than the deb one.
Comment 5 Jacques Beckand 2020-01-30 15:22:20 UTC
Hereafter the Help>About LibreOffice data:
________________
Version: 6.4.0.3
Build ID: b0a288ab3d2d4774cb44b62f04d5d28733ac6df8
CPU threads: 2; OS: Linux 5.3; UI render: default; VCL: kf5; 
Locale: fr-FR (fr_FR.UTF-8); UI-Language: en-US
Calc: threaded
______________________
I guess all libraries involved are in the crash report.

Many thanks for your investigation !
Comment 6 Julien Nabet 2020-01-30 20:10:20 UTC
.deb files available on TDF website are more for package maintainers.
Indeed, using dpkg doesn't check dependencies (contrary to apt-get tool).

Also, you can try another rendering than kf5 by trying on console:
- export SAL_USE_VCLPLUGIN=gen
- soffice
Comment 7 Jacques Beckand 2020-01-30 21:07:52 UTC
Thank you Julien.
Good to know.
I will use the Flatpak version for the time being.
Comment 8 Buovjaga 2020-05-02 16:15:28 UTC
(In reply to Julien Nabet from comment #6)
> Also, you can try another rendering than kf5 by trying on console:
> - export SAL_USE_VCLPLUGIN=gen
> - soffice

Still waiting for the result of this
Comment 9 Julien Nabet 2020-05-02 17:29:40 UTC
Jacques: I think you may also to upgrade to 6.4.3
Comment 10 Jacques Beckand 2020-05-03 07:30:57 UTC
Thank you Julien. I did it, and I have no problem anymore. 

One tip (at least when running Lubuntu 20.04): to have a perfect rendering,  the package libreoffice-qt5 (and its dependence qtgstreamer-plugin-qt5) need to be installed.

Thanks again I think we can close the ticket.
Jacques
Comment 11 Julien Nabet 2020-05-03 08:27:44 UTC
Thank you for your feedback.
IMHO, if you use KDE, you should try Kubuntu.