Description: I created a presentation and saved it. I made some changes and wanted to save it and I keep getting the error: "Error saving the document: Object not accessible. The object cannot be accessed due to insufficient user rights. Actual Results: na Expected Results: na Reproducible: Always User Profile Reset: No Additional Info: na
On which env are you? (Linux, MacOs, Windows) Can you create a simple text file in the location you chose (without using LO)? Do you try to save on local hard disk or on a network share? Can you create and save a simple odt file containing just "test"? Could you give a try to last stable LO version 6.3.4?
Hi Julien, I am in Win10 I had saved the file on Tresorit cloud. (tresorit.com) When I tried to save the edited version, I tried to do it both in Tresorit and on my local hard drive; both were failing. I have now installed 6.4. I opened the file; it said it was trying to recoup the loss data; it opened but the last edits were missing. I then did "Save as", first on my local drive and it worked, then on Tresorit and it failed with this message: "Error saving the document LGC - Presentation, Brent, Feb 2020: Object already exists. This document has already been opened for editing." So it seems the bug is with Tresorit. Could you kindly tell me the best wording to use to explain the bug to them? Many thanks, Andrea
I don't know what technology Tresorit uses: Webdav, Sharepoint, etc. First could you try to editing and save your file locally then upload it on Tresorit. If it doesn't work, it may be a Tresorit's bug. If it works, difficult to tell if it's Tresorit's or LO's fault. If in this last case, you can anyway tell them you've got a problem when editing and saving an existent file and then quote the error message you had. Then quote their feedback and we'll see how to keep on investigation if it's possible.
Dear Andrea Casalotti, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Andrea Casalotti, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp