Bug 130997 - Fatal Error - The application cannot be started. after 6.4.1.2 install
Summary: Fatal Error - The application cannot be started. after 6.4.1.2 install
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
6.4.1.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 130996 (view as bug list)
Depends on:
Blocks:
 
Reported: 2020-02-27 22:58 UTC by Robert L Margulski
Modified: 2020-02-28 17:15 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

Attachments
screen shot of your Fatal Error (84.37 KB, image/jpeg)
2020-02-27 23:03 UTC, Robert L Margulski 		Details
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Description Robert L Margulski 2020-02-27 22:58:46 UTC 
Description:
download 6.4.1.2 from libreoffice.org
install using "Typical" - always used "Typical"
no problem during install, when tried to "run":
[content="bundled"] caught unexpected
com.sun.star.deployment.DeploymentException: Extension Manager:
failed to read data entry in backend db:
file:///C:/Users/Robert%20Margulski/AppData/Roaming/LibreOffice/4/
user/extensions/bundled/registry/com.sun.star.comp.deployment.help.
PackageRegistryBackend/backenddb.xml
*** uninstalled, reinstalled, same
*** uninstalled, installed 6.4.0, no problem
*** 6.4.1 is approx 45MB smaller? - something left out ???



Steps to Reproduce:
1.Typical install 6.4.1 Win_64
2.Fatal Error 
3.Typical (re)install 6.4.0
4.Works fine

Actual Results:
see above

Expected Results:
Fatal Error when attempting to start 6.4.1


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
Should have started just like 6.4.0
Comment 1 Robert L Margulski 2020-02-27 23:03:29 UTC 
Created attachment 158241 [details]
screen shot of your Fatal Error
Comment 2 Ming Hua 2020-02-27 23:40:00 UTC 
*** Bug 130996 has been marked as a duplicate of this bug. ***
Comment 3 Julien Nabet 2020-02-28 08:07:05 UTC 
On Win10 with LO 6.4.1 and a brand new LO profile, I don't reproduce this.

Do you confirm you reset your LO profile? (see https://wiki.documentfoundation.org/QA/FirstSteps#Corrupted_user_profile).
Comment 4 Julien Nabet 2020-02-28 17:15:05 UTC 
Robert: next time, please answer directly on bugtracker instead of sending me private email.

For the record, here is the content of the email:
"Hello Julien Nabet,

Yes, I went to the "First Steps".
Yes, I did read the "Corrupted user profile".
Yes, I did the "Corrupted user profile" - maybe?

Never (since 1970's) had to mess with a corrupted user profile.

Okay, did it again.
Then installed (Typical) LibreOffice_6.4.1_Win_x64.msi
Worked. Thank you.

Please close that Bugzilla.

Again, thank you,
Robert"