Bug 131057 - Crash when trying to open program 6.4.1 and 6.3.5 after install
Summary: Crash when trying to open program 6.4.1 and 6.3.5 after install
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
6.3.5.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-03-02 06:04 UTC by wandahay70
Modified: 2020-03-11 15:41 UTC (History)
2 users (show)

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Description wandahay70 2020-03-02 06:04:28 UTC
Description:
I have been unable to open Libre Office since last windows 10 update. I uninstalled and reinstalled and still program will not open. I installed an older version and still nothing! I love this program and use it all the time so I'm stressing out!

Steps to Reproduce:
1.after installing click on desktop icon and select open and does nothing
2.go to programs and click on icon and choose open and does nothing
3.neither version of LO will open after installation. Tried opening in safe mode and nothing happens.

Actual Results:
after installation none of the programs open

Expected Results:
program should open and run but does not


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
programs do nothing after installation but should open
Comment 1 ian 2020-03-02 14:37:48 UTC
Thank you for reporting the bug. 

Can you please specify what the "older version" of LibreOffice you are attempting to install is? In addition, do you know what is the earliest version of LibreOffice that you can successfully install i.e. what version worked for you previously?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested information is provided.
Comment 2 wandahay70 2020-03-03 21:03:26 UTC
The last version i was able to install and it work was 6.3 but after windows update that version no longer worked so i thought maybe it was due to needing update so i downloaded version 6.4 and now neither will work after installing. Both appear to install fine but when i open them nothing happens.
Comment 3 wandahay70 2020-03-08 03:45:21 UTC
UPDATE UPDATE
Not sure if this information works for others running windows 10 but microsoft now offers LO in the app store for free so i took the chance and downloaded the app and it works great!! Before doing this i tried again to download and install from your website and still the program would not open but after getting the app I'm back in business!! Thanks