Description: SYSTEM Linux 5.5.8-arch1-1 x86_64 GNU/Linux LibreOffice: Version:6.4.1.2; Build:5.4.1.3; VCL:gtk3 gtk3: 1:3.24.14, a2ps 4.14-8, etc. (not aware of any missing dependencies; in general, Arch software updated daily) Printer: HP LaserJet Pro M201-M202 PCL6; USB connected. CUPS: 2.3.1 Window Manager: fluxbox:1.3.7-5 Firefox: 73.0.1 (64-bit) for Arch Linux System prints perfectly from - Command line - GUI Firefox, xterm PROBLEM When trying to print [File>Print...] from "Writer Document", LO hangs (solid) at a "Print preview" screen. Whether on Printer Setup>Properties>Device>Printer language type: Automatic:PDF or PostScript (Level from driver) or PSL 1, 2 or 3 Isolated at: System boot > CUPS boot (with new 'error_log' file > LO up (in xterm: /bin/libreoffice > create new Witer Document (one ASCII char for test) > Print Steps to Reproduce: 1.System boot > CUPS boot (with new 'error_log' file > LO up (in xterm: /bin/libreoffice > create new Witer Document (one ASCII char for test) > Print 2. 3. Actual Results: LO frozen solid Expected Results: File sent to printer. Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: LibreOffice: Version:6.4.1.2; Build:5.4.1.3; VCL:gtk3
Created attachment 158521 [details] cups 'error_log' during print test
Please explain Steps to Reproduce, what's System boot > CUPS boot. Do you experience only with physical printer or also with Print to PDF?
OTOH, do you reproduce it with any document or with a specific one ?
(In reply to Timur from comment #2) > Please explain Steps to Reproduce, what's System boot > CUPS boot. Shorthand for 1. Power-on the machine 2. The Arch system comes up including CUPS 3. Log on 4. Start fluxbox and go to graphics mode 5. Start LibreOffice 6. Test printing 7. Kill LibreOffice 8. Examine the 'error_log' Sorry for the confusion. > Do you experience only with physical printer or also with Print to PDF? Only with the physical printer. I do not know how to Print to PDF. I can export to PDF. However, GOOD QUESTION. I should mention when I go to Printer Setup>Properties>Device>Printer language type no matter what choice I originally make, like PostScript ...1,2,3, etc. it turns out the only choice LO leaves in the end (after I re-check) is just Automatic:PDF. (In reply to Xisco Faulí from comment #3) > OTOH, do you reproduce it with any document or with a specific one ? I've tried with Writer Documents and Calc Spreadsheets.
(In reply to Alex from comment #4) > I do not know how to Print to PDF. Install cups-printer package and you will have PDF as a printer. When print in that, PDF will be in PDF folder in your 'home'.
Dear Alex, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
The bug if fixed. Has disappeared somewhere, sometime between version 6.4.1.2 and current 7.1.0.2 (I hadn't kept exact, close track). Kudos and many thanks to the people responsible. As a separate comment: would've been nice to have had an announcement on 131240 about the fix attempt. At the very least, it would've prevented the extra level of anxiety for the QA Administrators I'm detecting in Comment 6, especially during these unprecedented times. Best Wishes, -- Alex