Bug 131703 - LO 6.4.2.2 Help F1 not working
Summary: LO 6.4.2.2 Help F1 not working
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.4.2.2 release
Hardware: All Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 131732 131834 (view as bug list)
Depends on:
Blocks:
 
Reported: 2020-03-30 10:13 UTC by kontaktak
Modified: 2022-05-09 07:00 UTC (History)
3 users (show)

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Crash report or crash signature:

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Description kontaktak 2020-03-30 10:13:28 UTC 
Description:
Since regular update to LO 6.4.2.2 64bits [F1] [Help] is not working.
Error is "Object not accesible. The object cannot be accessed...."

Tested on Ubuntu 18.04 and 20.04 

Windows versions works fine - F1 opens browser and shows local file.

Steps to Reproduce:
1. start LO, writer, calc etc.
2. hit F1
3. see  error message and empty screen, without search, index function

Actual Results:
3. see  error message and empty screen, without search, index function

Expected Results:
Working help function


Reproducible: Always


User Profile Reset: Yes



Additional Info:
none
Comment 1 Xisco Faulí 2020-03-31 11:58:16 UTC 
Thanks for reporting this issue.
Could you please paste the info from Help - about LibreOffice ?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' once the information has been provided
Comment 2 kontaktak 2020-03-31 12:07:49 UTC 
Version: 6.4.2.2
Build ID: 1:6.4.2-0ubuntu0.18.04.3
CPU threads: 4; OS: Linux 5.3; UI render: default; VCL: gtk3; 
Locale: en-US (en_US.UTF-8); UI-Language: en-US
Calc: threaded
Comment 3 Xisco Faulí 2020-03-31 16:13:51 UTC 
*** Bug 131732 has been marked as a duplicate of this bug. ***
Comment 4 Xisco Faulí 2020-04-03 08:38:57 UTC 
*** Bug 131834 has been marked as a duplicate of this bug. ***
Comment 5 cocotrail 2020-04-07 05:30:20 UTC 
When install via official site, non problem F1 help work correctly.
The problem is when installing from PPA...
Comment 6 J-Paul 2020-05-08 07:25:27 UTC 
Same thing for me with LO 6.4.3.2 on Ubuntu 20.04
It's an upgrade from Ubuntu 19.10 and LO as a classic install (not snap) from Ubuntu official repositories.
Comment 7 J-Paul 2020-05-08 07:27:30 UTC 
(In reply to J-Paul from comment #6)
> Same thing for me with LO 6.4.3.2 on Ubuntu 20.04
> It's an upgrade from Ubuntu 19.10 and LO as a classic install (not snap)
> from Ubuntu official repositories.

Sorry : not upgrade ! It was a new install of Ubuntu 20.04 but I kept my Home directory.
Comment 8 kontaktak 2020-05-08 07:54:33 UTC 
Can confirm @Cocotrail: when installing LO via PPA problems remains

When installing LO from SNAP - all works fine
SNAP also solves this bug -> 

https://bugs.documentfoundation.org/show_bug.cgi?id=131704
Comment 9 Valter Mura 2020-05-08 08:17:33 UTC 
Hi

same happens with:

Versione: *6.4.3.2*
Build ID: 1:6.4.3-0ubuntu0.18.04.1
Thread CPU: 8; SO: Linux 5.3; Resa interfaccia: predefinito; VCL: kf5; 
Versione locale: it-IT (it_IT.UTF-8); Lingua interfaccia: it-IT
Calc: threaded

Please note that I added manually source software:

ppa.launchpad.net/libreoffice/ppa/ubuntu bionic main

***
System info:
Operating System: KDE neon Testing Edition
KDE Plasma Version: 5.18.5
KDE Frameworks Version: 5.70.0
Qt Version: 5.14.2
Kernel Version: 5.3.0-52-generic
OS Type: 64-bit
***

Error reported (in Italian): "Accesso all'oggetto non possibile.
Autorizzazioni non sufficienti per accedere all'oggetto."
Comment 10 Enio Gemmo 2020-05-08 09:09:48 UTC 
The same in the Ubuntu 20.04
LibreOffice Versione: 6.4.3.2
Build ID: 1:6.4.3-0ubuntu0.20.04.1
Repo Ubuntu
Comment 11 QA Administrators 2022-05-09 03:29:07 UTC Comment hidden (obsolete)
Comment 12 kontaktak 2022-05-09 07:00:56 UTC 
Problem solved with new versions