Bug 132033 - LibreOffice HELP not accessible. Insufficient rights.
Summary: LibreOffice HELP not accessible. Insufficient rights.
Status: RESOLVED NOTOURBUG
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.4.2.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-04-10 17:14 UTC by Stephen Rynas
Modified: 2020-05-13 19:01 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

Attachments
Screen Shot of BUG (205.83 KB, image/png)
2020-04-10 17:19 UTC, Stephen Rynas 		Details
screenshot problem confirmed (240.15 KB, image/png)
2020-05-04 14:16 UTC, Giuliano 		Details
View All Add an attachment (proposed patch, testcase, etc.)

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Description Stephen Rynas 2020-04-10 17:14:52 UTC 
Description:
I am using Mint 19.3 and LibreOffice 6.4.2.2. When I attempt to use HELP (F1), I get the error message "Object not accessible. The object cannot be accessed due to insufficient user privileges."

Uninstalling LibreOffice and reinstalling LibreOffice did not resolve the problem.

Actual Results:
Activate Writer, Press the HELP tag. Click on LibreOffice HELP. Error message displayed.

Expected Results:
Screen displays error message: "Object not accessible. The object cannot be accessed due to insufficient user privileges." 


Reproducible: Always


User Profile Reset: No



Additional Info:
[Information automatically included from LibreOffice]
Locale: en-US
Module: TextDocument
[Information guessed from browser]
OS: Linux (All)
OS is 64bit: yes
Comment 1 Stephen Rynas 2020-04-10 17:19:12 UTC 
Created attachment 159476 [details]
Screen Shot of BUG
Comment 2 Stephen Rynas 2020-04-10 17:22:09 UTC 
Comment on attachment 159476 [details]
Screen Shot of BUG

Need to delete screenshot. Error message did not show up.
Comment 3 [REDACTED] 2020-04-10 17:41:20 UTC 
See also https://ask.libreoffice.org/en/question/235665/libreoffice-help-not-accessible

From my pov a problem of Ubuntu PPA packaging/build, which seem to rebuild long gone internal help viewer and doesn't try to call web browser. Tested on my Mint 19.3 system and native TDF package (DEB packages, Version 6.4.2.2, 64-bit) without problems. Not sure whether this is a reason for NOTOURBUG.
Comment 4 Stephen Rynas 2020-04-12 15:39:10 UTC 
A new update to LibreOffice appears to be on the horizon. The week of April 13, 2020. That may obviate further consideration of this bug. 

A purge of LibreOffice through terminal followed by reloading LibreOffice from the repository did restore LibreOffice to Version 6.0.7.3. Accessing "HELP" works.
Comment 5 Jean-Baptiste Faure 2020-04-13 10:37:25 UTC 
(In reply to Stephen Rynas from comment #4)
> A purge of LibreOffice through terminal followed by reloading LibreOffice
> from the repository did restore LibreOffice to Version 6.0.7.3. Accessing
> "HELP" works.

OK, closing as NotOurBug. Please feel free to reopen if you disagree.

Best regards. JBF
Comment 6 Giuliano 2020-05-04 14:16:52 UTC 
Created attachment 160333 [details]
screenshot problem confirmed

Using Versione: 6.4.3.2
Build ID: 1:6.4.3-0ubuntu0.18.04.1

Pressing F1 shows the dialog with the problem confirmed
Comment 7 Giuliano 2020-05-04 14:19:19 UTC 
Using Versione: 6.4.3.2
Build ID: 1:6.4.3-0ubuntu0.18.04.1

Progam instaleld via PPA 
http://ppa.launchpad.net/libreoffice/ppa/ubuntu

Linux hotbird13 4.15.0-96-generic #97-Ubuntu SMP Wed Apr 1 03:25:46 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

Just pressing F1 shows the dialog with the user access permission problem
Comment 8 Steve 2020-05-13 19:01:36 UTC 
Running libreoffice writer as root results in the same behavior after pressing F1.