Description: Lubos added (https://gerrit.libreoffice.org/c/core/+/91980) this: "So just dump the info to <cachedir>/skia.log (where on Windows the <cachedir> should be AppData\Roaming\LibreOffice\4\cache)." I think we should say to bugreporters just to give us info from that file if they wrote a skia bug report [Is there also an OpenGL.log written this way?] Steps to Reproduce: - Actual Results: Hidden log file Expected Results: Some user friendly way to share the log Reproducible: Always User Profile Reset: No Additional Info: -
Not specific to Skia and asked from time to time: https://ask.libreoffice.org/en/question/385/libreoffice-logs/ https://ask.libreoffice.org/en/question/38643/where-does-libre-office-write-log-path-in-linux/ But I'd still prefer a wiki page that explains where to look for the log files than adding an interaction.
Safe mode has already a link to the User profile, under Advanced. A similar link as 'show user profile' could be added there Or change the link of Show user profile directory to show AppData\Roaming\LibreOfficeDev\4\ instead of 'folder'
a Wiki write-up off the QA pages is probably better--and this => WF but if we had to provide, perhaps URI off the Help -> About dialog?
What about adding a paragraph in this page https://wiki.documentfoundation.org/QA/FirstSteps ? I often provide this link for bug reporters who got some errors.
(In reply to Julien Nabet from comment #4) > What about adding a paragraph in this page > https://wiki.documentfoundation.org/QA/FirstSteps ? > I often provide this link for bug reporters who got some errors. The current wiki isn't really helpful <user profile>/cache/opengl_device.log, Which again refers to: https://wiki.documentfoundation.org/UserProfile#User_profile_location And everything is in English (without translation).. Yes of course people report bug report will... It's only helpful instrument for blacklisting drivers if people can easily find the log [probably overstating the issue]
(In reply to Telesto from comment #2) > Safe mode has already a link to the User profile, under Advanced. > A similar link as 'show user profile' could be added there But, you'd really have to drill down to it... so would need Wiki guidance anyhow.
(In reply to V Stuart Foote from comment #6) > (In reply to Telesto from comment #2) > > Safe mode has already a link to the User profile, under Advanced. > > A similar link as 'show user profile' could be added there > > But, you'd really have to drill down to it... so would need Wiki guidance > anyhow. I can't deny. I was search for a starting point for my argument after comment 1. The visa versa argument - read the wiki - could also be set for the 'link to the user directory in the safe mode dialog under advanced' You'd really have to drill down to it... so would need Wiki guidance anyhow. Going off topic Part 1 Lets extend the discussion a little. Is there a technical reason to have the 'recover settings wizard/ safe mode wizard only accessible in safe mode? Our would it work in 'normal mode to'? It would make sense to directly access the recovery settings wizard from normal mode. Instead using the u-turn going to safe mode first from Help -> Start in safemode I'm asking, because there quite some cases (major updates) with unexpected/ explainable crashes; probably caused by a profile corruption. However, LibreOffice is stable enough to go to Help -> Restart in safe mode. So could in theory also open the recovery wizard instead. Part 2 About the save mode recovery wizard. I'm really interested what the targeted audience for the wizard was In my opinion, way to many choices. The wizard should make - more or less - the decision for people. 1. Make a backup of the user profile automatically (preventing something get lost). And make it a little smarter. Do 'overwrite' a backup automatically. X has a crash, opens safe mode, clicks on 'backup user profile', resets the extensions (he uses many). Concludes still not working, goes back to the wizard, clicks backup again (his extension collection gone.. overwritten) 2. I would opt for go back to factory settings (full profile) as a default. Starting point should be fresh LibreOffice profile. 3. Followed by a list 'except for' the keep the 'advanced' people happy. The other way around would be of course.. go back to factory settings and having an option to restore removed elements: extensions, interface modifications from the backup profile. 4. The 'disable OpenCL/OpenGL' is a fallback. If someone enters the wizard a second time quickly after the first instance, it should give a hint to disable OpenCL/OpenGL or something like that. Alternative approach is ask a lot of questions - Did you recently update LibreOffice? -> - Did you upgrade your video-card -> - Did you recently install a extension -> - Did you recently modify the dialogs -> And make a specific choice what to do. With as fallback a profile reset. There is some room for improvement, IMHO. Except I'm unaware of the history of the recovery wizard.. so everything has been consider already before.. -- Back on topic There would be probably some room in the recovery wizard to add an option for sending the opengl/skia log. However not something for the short run.
(In reply to Telesto from comment #7) Partly the issue of bug 131656, but really off topic here. Marking this off-topic but please open a new ticket (include Samuel M.) regards exposing the Safe Mode dialog's guided actions for use directly.