Bug 132527 - LibreOffice will not open
Summary: LibreOffice will not open
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
5.3.1.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-04-29 17:42 UTC by Jillian Pearson
Modified: 2020-04-29 20:21 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Jillian Pearson 2020-04-29 17:42:58 UTC
Description:
Not by double-clicking or going to the exe file. This happens on Writer and all others. I can't open old Writer files to modify. There is a brief wait then nothing.

Steps to Reproduce:
1.Open Writer
2.Mouse wheel spins for a second
3.Nothing Happens

Actual Results:
na

Expected Results:
na


Reproducible: Always


User Profile Reset: No



Additional Info:
na
Comment 1 Bart 2020-04-29 18:25:26 UTC
Hi Jillian,

So that other people can help you better, please let us know which version of LibreOffice and which version of Windows you're using. In this case the hardware you're using can be helpful too (e.g. computer, type and model).

The header of this report suggests that you're using LibreOffice 3.3.0. Is that the version you're using?

I know that you can't start LibreOffice and click
   Help -> About
but there's something else you can do.

I assume you're running Windows. Under Windows 10 I did a standard LibreOffice installation. In my case LibreOffice is found in:
   C:\Program Files\LibreOffice\program

Please go to "soffice" or "soffice.exe" right-click it, and then choose:
   Properties -> Details

You will find the version after "File Version" and "Product Version".

I changed the status of your report to "NeedInfo". After you added your Windows and LibreOffice version, please set it back to "Unconfirmed"

PS:
- I'm not a developer. I submitted a few bugs/reports myself and I'm trying to confirm the bugs that other people report here.
Comment 2 Jillian Pearson 2020-04-29 18:41:01 UTC
Hello and thank you. I'm on Win 10 and it's running 5.3.1.2
Comment 3 Bart 2020-04-29 18:52:14 UTC
In the header of this report I changed your version of LibreOffice to 5.3.1.2 .

Did you try to download and install the latest LibreOffice version? 
Versions 6.3.5 and 6.4.3 are available here:
   https://www.libreoffice.org/

Sometimes a bug has been fixed in the meanwhile. ;-)
Comment 4 Jillian Pearson 2020-04-29 19:46:34 UTC
That fixed it~ Thank you!!
Comment 5 Bart 2020-04-29 19:49:59 UTC
Nice! You're welcome.

And thank you for letting us know.

(I changed the status of this report to Resolved/Fixed.)