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Bug 132532 - FILEOPEN: DOCX: Smartart: Flowchart shows empty boxes
Summary: FILEOPEN: DOCX: Smartart: Flowchart shows empty boxes
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected)
4.4 all versions
Hardware: All All
: medium normal
Assignee: Not Assigned
Keywords: filter:docx
Depends on:
Blocks: OOXML-SmartArt
  Show dependency treegraph
Reported: 2020-04-29 20:09 UTC by Syeda.Azim
Modified: 2021-01-12 21:59 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

Word doc with text inside flowchart (53.51 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)
2020-04-29 20:12 UTC, Syeda.Azim
Flowchart is empty in PDF (70.17 KB, application/pdf)
2020-04-29 20:14 UTC, Syeda.Azim
test.pdf (31.20 KB, application/pdf)
2020-04-30 00:32 UTC, Bart
word graphs - in LibreOffice 6.3.png (112.04 KB, image/png)
2020-04-30 00:34 UTC, Bart
Comparison MSO 2010 and LibreOffice 7.0 master (66.94 KB, image/png)
2020-05-11 11:23 UTC, Xisco Faulí
Docx with multiple SmartArt charts breaking, and one that is working (69.45 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)
2020-10-28 19:45 UTC, jake.weilhammer
Comparison of smartArt.docx, with multiple SmartArt charts (312.14 KB, image/png)
2020-10-28 19:47 UTC, jake.weilhammer

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Description Syeda.Azim 2020-04-29 20:09:11 UTC
When converting a word doc to pdf rhe pdf file do not shows the text inside the boxes of flowchart.

Steps to Reproduce:
1. Convert file to PDF using 'soffice --headless --nolockcheck --nodefault --nofirststartwizard --nologo --norestore --convert-to pdf --outdir /tmp /tmp/test.docx'
2. Open PDF using a viewer
3. Observe the pdf does not have the text inside the flowchart.

Actual Results:
Should have text inside the flowchart.

Expected Results:
Empty flowchart does.

Reproducible: Always

User Profile Reset: No

Additional Info:
Comment 1 Syeda.Azim 2020-04-29 20:12:34 UTC
Created attachment 160089 [details]
Word doc with text inside flowchart
Comment 2 Syeda.Azim 2020-04-29 20:14:54 UTC
Created attachment 160090 [details]
Flowchart is empty in PDF
Comment 3 Durgapriyanka 2020-04-29 22:02:57 UTC
Thank you for reporting the bug. The document shows empty flow chart boxes when opened in LO Writer even before converting it into pdf.

Version: (x86)
Build ID: ec7374ff84c71edfbb30d6e4dc5b486b6df7107f
CPU threads: 2; OS: Windows 6.1 Service Pack 1 Build 7601; UI render: default; VCL: win; 
TinderBox: Win-x86@42, Branch:master, Time: 2019-11-10_21:37:30
Locale: en-US (en_US); UI-Language: en-US
Calc: threaded
Comment 4 Bart 2020-04-30 00:31:31 UTC Comment hidden (obsolete)
Comment 5 Bart 2020-04-30 00:32:53 UTC
Created attachment 160102 [details]
Comment 6 Bart 2020-04-30 00:34:28 UTC
Created attachment 160103 [details]
word graphs - in LibreOffice 6.3.png
Comment 7 Xisco Faulí 2020-05-11 11:19:03 UTC
This is not a PDF export problem but a DOCX import problem. The flowchart doesn't have text in Writer

Reproduced in

Build ID: 86bc13248c1d9f63b10aac304bdf0361d1dcc47f
CPU threads: 4; OS: Linux 4.19; UI render: default; VCL: gtk3; 
Locale: en-US (en_US.UTF-8); UI: en-US
Calc: threaded
Comment 8 Xisco Faulí 2020-05-11 11:20:04 UTC
Bart, your attachments are not related to this issue
Comment 9 Xisco Faulí 2020-05-11 11:21:59 UTC
Also reproduced in

Build ID: 5b168b3fa568e48e795234dc5fa454bf24c9805e
CPU Threads: 4; OS Version: Linux 4.8; UI Render: default; 
Locale: ca-ES (ca_ES.UTF-8)

Build ID: c15927f20d4727c3b8de68497b6949e72f9e6e9e
Comment 10 Xisco Faulí 2020-05-11 11:23:04 UTC
Created attachment 160658 [details]
Comparison MSO 2010 and LibreOffice 7.0 master
Comment 11 jake.weilhammer 2020-10-28 19:45:43 UTC
Created attachment 166819 [details]
Docx with multiple SmartArt charts breaking, and one that is working

Also reporting this with a file that I came across. Text from the boxes in the SmartArt chart did not render as well as the outline on the boxes themselves.

Seems inconsistent as some charts have only the text disappearing, and some charts have the entire boxes disappearing (even if they have color), and some work perfectly fine.
Comment 12 jake.weilhammer 2020-10-28 19:47:16 UTC
Created attachment 166820 [details]
Comparison of smartArt.docx, with multiple SmartArt charts

Adding comparison screenshot with Microsoft Word version 16.33 on Mac and LibreOffice
Comment 13 jake.weilhammer 2021-01-12 21:59:49 UTC

Is there any updates on the priority or status of this ticket?  Was just wondering if there was any timeframe that I could expect for a bugfix related to these cases.