This bug was filed from the crash reporting server and is br-b6d9c2c8-3ddf-4d7c-b6e8-5daadf20fc85. ========================================= CRASH. Closed LO at night, tried to open next morning and got crash report. 6.3.6
Looks to be a dupe of bug 125516, means the blacklist for the driver is not correct. The Intel GPU driver is dated, work with your vendors sight--or you may have to force use of Intel's ICH packaging. Update your Intel ICH driver to current 26.20.100.7985
In addition to what V Stuart indicated, could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ? Also, you can upgrade to 6.4.3 V Stuart: any idea why "6.3.6" isn't proposed on Version field of Bugzilla?
sorry s/sight/site And the Intel model drivers are available for download here, current is actually Version: 27.20.100.8187 (Latest): https://downloadcenter.intel.com/download/29554/Intel-Graphics-Windows-10-DCH-Drivers?product=80939 (In reply to Julien Nabet from comment #2) > ... > V Stuart: any idea why "6.3.6" isn't proposed on Version field of Bugzilla? Xisco, or Cloph, needs to tweak the BZ instance; the crash report shows the build is 6.3.6.2 release.
hi V Stuart Foote, I've just added it
Kath, the NEEDINFO is to you. Please copy the details from the menu Help -> About dialog. Also, could you run the msinfo32.exe command, and copy out the panel content from the Components -> Display stanza. And, let us know later if doing a driver update gets you clear of your crash when OpenGL rendering is enabled (you may need to reenable it from Tools -> Options dialog's View panel each test, if the Blacklist action is completed).
Dear Kathy Waller, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Kathy Waller, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp