Bug 133449 - VIEWING: openCL is not used even after confirm and restart
Summary: VIEWING: openCL is not used even after confirm and restart
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: UI (show other bugs)
Version:
(earliest affected)
6.4.3.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: possibleRegression
Depends on:
Blocks: OpenCL
  Show dependency treegraph
 
Reported: 2020-05-27 15:52 UTC by libre officer
Modified: 2024-03-04 00:52 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
openCL is not used. (18.36 KB, image/png)
2020-05-27 15:52 UTC, libre officer
Details
expected after LO restart (12.98 KB, image/png)
2020-05-27 15:54 UTC, libre officer
Details

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Description libre officer 2020-05-27 15:52:35 UTC
Created attachment 161341 [details]
openCL is not used.

Description:
When I try to allow use of OpenCL, LO then asks to restart, after confirmation and restart, going again to OpenCL menu, I see that the "allow use of OpenCL" is not checked anymore and it say below it that "OpenCL is not used."

Steps to Reproduce:
1. Tools -> Options -> OpenCL.
2. Check "allow use of OpenCL" -> OK.
3. Click "Restart now", and wait for LO restart.
4. Tools -> Options -> OpenCL.

Actual Results:
* "allow use of OpenCL" not checked.
* "OpenCL is not used"

Expected Results:
* "allow use of OpenCL" checked.
* "OpenCL is available for use."


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
Version: 6.4.3.2 (x64)
Build ID: 747b5d0ebf89f41c860ec2a39efd7cb15b54f2d8
CPU threads: 4; OS: Windows 10.0 Build 17763; UI render: default; VCL: win; 
Locale: fr-CH (fr_FR); UI-Language: en-US
Calc: threaded
______

Version: 7.0.0.0.alpha1 (x64)
Build ID: 6a03b2a54143a9bc0c6d4c7f1...
CPU threads: 4; OS: Windows 10.0 Build 17763; UI render: Skia/Raster; VCL: win; 
Locale: fr-FR (fr_FR); UI: en-GB
Calc: threaded


This bug is not present in LibreOffice 6.4.1.2 (x86), thus maybe it's a regression.
Comment 1 libre officer 2020-05-27 15:54:32 UTC
Created attachment 161342 [details]
expected after LO restart

working for LO 6.4.1.2 (x86)
Comment 2 QA Administrators 2022-05-28 03:34:15 UTC
Dear libre officer,

To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information from Help - About LibreOffice.
 
If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


Feel free to come ask questions or to say hello in our QA chat: https://web.libera.chat/?settings=#libreoffice-qa

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-UntouchedBug
Comment 3 Stéphane Guillou (stragu) 2024-03-04 00:21:58 UTC
(Please don't mark as "new" if you reported the bug, unless you bibisected it)

I reproduce in:

Version: 24.2.0.3 (X86_64) / LibreOffice Community
Build ID: da48488a73ddd66ea24cf16bbc4f7b9c08e9bea1
CPU threads: 4; OS: Windows 10.0 Build 22631; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded

However, what happens is that LO tests if OpenCL can be used, and turns the option off automatically if that's not the case. (See bug 106162)

But in you case, it could be a hardware-specific regression, and if you still experience the issue in a recent version, it would be very helpful if you could bibisect the issue with the 6.4 repository: https://bibisect.libreoffice.org/
Or it might be related to x86 vs x64.

Setting to "needinfo", please let us know if it still a problem, and if you'd like help bibisecting.